Amanda Lopes
Fresno,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Office Manager
Pacific Valley Patrol
03.2023 - 11.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
Lead Night Dispatcher
Westmed Ambulance
06.2018 - 03.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Receive and dispatch to emergency and non-emergency calls from the public, nursing facilities, hospitals, and other agencies via telephone, radio system
- CAD Knowledge
- Communicate effectively and courteously with EMT units, and ensure that all necessary information is transmitted clearly and without errors
- Gather non-emergency related information; determine actions, assist callers, and dispatch appropriate response units; maintain logs and records; and provide information to service units and agencies
- Familiar with HIPAA regulations
- Logistics and route planning for most accurate eta
Communications Supervisor
United Ambulance
01.2017 - 06.2018
- Prepared teams to manage communications during disasters.
- Triaged incoming calls to coordinate effective responses.
- Directed and monitored team members for compliance with communication, quality and performance standards.
- Receive and dispatch to emergency and non-emergency calls from the public, nursing facilities, hospitals, and other agencies via telephone, radio system
- CAD Knowledge
- Communicate effectively and courteously with EMT units, and ensure that all necessary information is transmitted clearly and without errors
- Gather non-emergency related information; determine actions, assist callers, and dispatch appropriate response units; maintain logs and records; and provide information to service units and agencies
- Familiar with HIPAA regulations
- Logistics and route planning for most accurate eta
Bail Bond Agent
Bad Boys Bail Bonds
12.2015 - 12.2017
- Traveled to courthouses and jails for bond posting.
- Generated and filed monthly reports and updated and edited office logs and ledgers.
- Signed release papers for inmate-out processing and transported released inmates from jail to company office.
- Liaised with police officers, court clerks and investigation agencies to collect information on suspects.
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Processed payments from defendants to secure bonds.
Assistant Manager
Kay Jewlers
10.2012 - 12.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Manager
3rd Street Hydroponics
01.2007 - 10.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Education
High School Diploma -
Moreau Catholic High School
Hayward, CA05.2010
Skills
- Operations Management
- Compliance Monitoring
- Contract Administration
- Administrative Support
- Time Management
- Analytical Thinking
- Software Navigation
- Attention to Detail
- Adaptability
- Logistics Management
- Customer Service
- Telephone Etiquette
Timeline
Office Manager
Pacific Valley Patrol
03.2023 - 11.2023
Lead Night Dispatcher
Westmed Ambulance
06.2018 - 03.2023
Communications Supervisor
United Ambulance
01.2017 - 06.2018
Bail Bond Agent
Bad Boys Bail Bonds
12.2015 - 12.2017
Assistant Manager
Kay Jewlers
10.2012 - 12.2015
Manager
3rd Street Hydroponics
01.2007 - 10.2012
High School Diploma -
Moreau Catholic High School
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