Call Center Customer Service Representative with 4+ years of experience delivering exceptional customer service and maintaining high data integrity. Demonstrated expertise in communication, multi-tasking, and problem-solving, with a proven track record of exceeding call targets and ensuring HIPAA compliance. Skilled in utilizing CRM software like Salesforce for accurate record-keeping, enhancing operational efficiency and team collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Communication
Research skills
Data-entry
Multi-tasking
Conflict resolution
Time management
Computer literacy
Attention to Detail
Flexible and Adaptable
Customer Service Excellence
Remote Work
Active Listening
Teamwork
US Health Insurance Portability and Accountability Act (HIPPA)
Documentation