Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Amanda Lopez

Summary

Goal oriented customer service specialist looking to use my experience to thrive within Lowe's. Multitasking, communication, organization and networking are some of my strengths. I am a fast learner and am proficient with Windows and multiple systems utilized by Lowe's. I have been with Lowe's for more than 5 years. I wish to continue my career with Lowe's by taking this next exciting step into the growth of the Beaumont facility with Pro Fulfillment being the focus that pushes our growth.

Overview

6
6
years of professional experience

Work History

Administrative Supervisor

Lowe's FDC 1429
Beaumont, CA
11.2023 - Current
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Monitored office inventory to maintain supply levels.
  • Maintained accurate records of employee attendance, leave requests, payroll information and other related documents.
  • Supervised a team of administrative professionals including hiring, training, scheduling, evaluating performance and providing feedback.
  • Monitored cross-training of Inbound, Outbound and Inventory Team Members for backfilling purposes.
  • Ensured all administrative records were accurate, filed and were compliant with record retention.
  • Ensured financial records were accurate and all facility bills were paid.
  • Ensured all files, postings and signage were compliant.
  • Resolved inventory discrepancies with appropriate adjustments types.

Support Supervisor

Lowe's RDC 966
Perris, CA
10.2022 - 11.2023
  • Assessed personnel performance and provided opportunities with cross training to support personal growth and improve morale
  • Coached employees through day to day work and complex problems
  • Created, prepared and delivered reports to various departments
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally
  • Overlooked and supported multiple departments including Receiving Support Specialists, Planning Department, Receiving Clerks, QA (Inventory), Damages and DMS (In house logistics issues)
  • Allocated and planned inbound purchase orders
  • Ensured aging purchase orders were being received and closed in a timely manner
  • Sent daily reports of aging waves and missing cartons to ensure they were being worked and closed to shipping, receiving and induction supervisors.

RTM Clerk

Lowe's XDT 3345
Gilbert, AZ
12.2021 - 10.2022
  • Unloaded, inspected and stored damaged and returned product
  • Distributed returned merchandise to appropriate store departments or staged for liquidation and outlets facilities
  • Adhered to company safety guidelines to minimize warehouse incidents and accidents
  • Documented returned product with details in Blue Yonder, Sterling and Redvest tracking systems
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service
  • Increased productivity through streamlined processes and system efficiency
  • Delivered high quality customer service by gathering feedback on product deficiencies
  • Reduced shrink by $75,000 by utilizing previous FDC inventory experience and knowledge of Lowe's inventory systems
  • Created and distributed SOPs for RTM responsibilities to other team members and management in facility to help cross train for coverage in the warehouse.

Inventory Coordinator

Lowe's FDC 1429
Beaumont, CA
10.2018 - 12.2021
  • Ensured and verified all items and quantities being received on inbound loads were accurate from over 40 different vendors, both Lowe's Owned and Consignment
  • Sent notification via email to any vendors if there were discrepancies, damages or incorrect ship units on shipments
  • Filed all packing slips and receiving summaries by vendor/month/year in filing system
  • Adjusted inventory in Lowe's systems when inventory discrepancies were found
  • Scheduled inbound appointments and created the daily delivery schedule for inbound shipments
  • Scheduled and carried out annual vendor inventories from vendors requesting in person inventories on the yard
  • Investigated and resolved variances in inventory counts on daily basis
  • Primary contact for all Lowe's stores that the FDC supplied and for all vendors regarding inventory concerns
  • Performed data entry and completed proper paperwork
  • Managed all related documentation and records for department
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Developed inventory reports to provide management with comprehensive data on inventory levels
  • Developed and implemented strategies to keep stocks organized and reduce excess inventory.

Education

Diploma -

Banning High School

Skills

  • Customer Service Expert
  • Ability to Work Under Pressure Expert
  • Problem Solving Expert
  • Time Management Expert
  • Teamwork Expert
  • Communication Expert
  • Decision Making Expert
  • Leadership Expert

Languages

Spanish

References

  • Alexis Serna, Roxylou0408@gmail.com, 951-550-5682
  • Samantha Bonner, Dawndawn0911@gmail.com, 208-831-5682

Timeline

Administrative Supervisor

Lowe's FDC 1429
11.2023 - Current

Support Supervisor

Lowe's RDC 966
10.2022 - 11.2023

RTM Clerk

Lowe's XDT 3345
12.2021 - 10.2022

Inventory Coordinator

Lowe's FDC 1429
10.2018 - 12.2021

Diploma -

Banning High School

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