Summary
Overview
Work History
Education
Skills
CUST
Timeline
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Amanda Lopez

Amanda Lopez

Murfreesboro,TN

Summary

Dedicated professional seeking to thrive in a dynamic, demanding setting. Committed to contributing to organizational growth and prosperity through continuous professional development. Eager to tackle challenges and drive impactful results by leveraging skills and expertise. Strong desire to excel and grow within a stimulating work environment, dedicated to seizing opportunities for advancement and making a lasting impact on organizational success.

Overview

19
19
years of professional experience

Work History

CSA/Operations Agent

Southwest Airlines
03.2022 - 03.2025
  • Facilitated seamless customer interactions at ticket counter and gates.
  • Maintained flight safety standards by analyzing weight distribution and regulatory adherence.

Insurance Producer

Aflac-US
06.2016 - 10.2016
  • Facilitated enrollment in employee benefits programs, including presentations to company leaders.

Project Coordinator

Broker to Broker
06.2015 - 09.2015
  • Safeguarded sensitive client data with utmost care.
  • Tailored documentation to fulfill client specifications.
  • Adjusted forms to capture desired client aesthetics.
  • Delivered efficient and precise turnaround for assignments.

Bookkeeper/Office Manager

Jackson Electrical Services
07.2014 - 07.2015
  • Maintained accurate financial data in QuickBooks.
  • Organized monthly reports to ensure accurate documentation.
  • Assemble necessary tax documentation for CPA handling.
  • Managed all email communications.
  • Draft proposals and invoices.
  • Sourced necessary materials and permits to support business operations.

Store Manager

7-11
11.2005 - 07.2007
  • Managed daily store operations, ensuring smooth workflow.
  • Employed merchandising tools to assess suitable product selection and estimate sales.
  • Demonstrated exemplary behavior to enhance customer interactions.
  • Cultivated staff capabilities for improved communication.
  • Completed shift change and cash report duties accurately.
  • Adhered to quality assurance protocols to guarantee food safety.
  • Managed onboarding and development of store personnel.

Education

High School Diploma - General Studies

The Master's Academy
Oviedo, FL
05.1998

Skills

  • Goal oriented
  • Patience and tolerance
  • Strong work ethic
  • Up-selling and Cross-selling
  • Performance tracking
  • CRM software usage
  • Complaint handling
  • Data entry
  • Staff education and training
  • Quality assurance controls
  • Cash handling
  • Documentation and reporting

CUST

[Pick the date]

Timeline

CSA/Operations Agent

Southwest Airlines
03.2022 - 03.2025

Insurance Producer

Aflac-US
06.2016 - 10.2016

Project Coordinator

Broker to Broker
06.2015 - 09.2015

Bookkeeper/Office Manager

Jackson Electrical Services
07.2014 - 07.2015

Store Manager

7-11
11.2005 - 07.2007

High School Diploma - General Studies

The Master's Academy

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