Amanda Lopresti
Portland
Summary
OBJECTIVE: To obtain a position that will challenge and broaden future experience's. Energetic Individual offering wealth of experience in interacting with office staff and customers. Very enthusiastic individual with team-oriented nature and expertise to handle diverse tasks. Positive and upbeat communicator dedicated to customer satisfaction. Proficient in keeping stock current, organized and properly identified to promote sales. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
12
12
years of professional experience
Work History
Meat/Seafood Team Leader
New Seasons Market
03.2023 - Current
- Cleaned and sanitized seafood area to preserve products and protect safety of guests.
- Washed floors, walls, coolers and storage shelves.
- Checked quality of products and removed expired items.
- Cleaned and sanitized equipment, tools and work surfaces.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Loan Specialist
Wells Fargo Home Mortgage
09.2021 - 01.2022
- Prepare loan application files by recognizing common mortgage application forms and uploading them to electronic document manager.
- Navigate CRM systems to run reports for underwriting and production tracking.
- Communicate with internal and external customers to collect missing and incomplete documentation.
- Excellent attention to detail and cross trained in all functions including Receiving, and Document Preparation and all office functions such as printing and organizing agreements, scanning, and shipping executed agreements.
- Fluidly move from one project to another based on staffing and business need.
- Ran daily production meeting and worked with leadership on addition projects such as writing procedures, training courses and job aids.
Clerk
The UPS Store Inc.
02.2022 - 03.2023
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Notarized documentation for clients
Service Coordinator
Hannah The Pet Society
04.2021 - 08.2021
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- Resolved customer problems and complaints.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Package Handler
Warehouse
Fed-Ex
05.2020 - 01.2021
- Unloading up to 1800 packages a hour.
- Unloading trailers in a efficient manner.
- Work in a team setting.
- Assembled, sealed and loaded packages.
- Kept storage areas organized, clean and secure to fully protect co workers.
- Removed debris and hazardous materials from trailer to avoid contaminating other product.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Sorted items according to its destination.
- Lifted and slid packages weighing up to 60 pounds on conveyor belts to transport items.
- Adhered to company safety protocols and complied with OSHA standards.
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Handled packages with care while transporting from truck to loading dock.
Youth Advocate
The Inn Boys Home
08.2019 - 01.2020
- Provided mentoring and support to the residents.
- Created an individualized service plan for each resident.
- Maintained client confidentiality.
- Helped to resolve all complaints and concerns.
- Identified needs of the youth and families.
- I helped administer medications to residents.
- Cooked meals for the residents.
- Cleaned up after residents.
- Helped residents learn to become competent in self sufficient needs.
- Evaluated needs of youth and outlined measures to address.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Completed clear and concise documentation of youth behavior and actions.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Developed rapport to create safe and trusting environment for care.
House Manager
Bridges To Change
08.2019 - 09.2019
- Clackamas women’s parole and probation, Maintained a healthy, alcohol/drug free environment.
- Worked collaboratively with BTC staff to ensure a safe and healthy living environment for the residents.
- Administered random, observed, gender-specific UAs, as needed.
- Established a positive relationship with residents, with mutual trust and respect.
- Maintained regular interaction with residents, offering support.
- Acted as a guide, advocate and role model for residents.
- Identified and solved problems through effective communication and creative solutions.
- Conducted weekly house meetings to build community and facilitate problem solving.
- Facilitated maintenance of property and grounds, including but not limited to, posting household chore rotations.
- Abided by organization policies and procedures, confidentiality laws, professional boundaries and relevant federal/state housing regulations and standards.
Seafood Manager
Fred Meyers
07.2011 - 05.2019
- Friendly customer service.
- Packaged product
- Closed shifts doing nightly duties.
- Order processing.
- Delegating to employees.
- Setting schedules.
- Inventory once a month.
- Kept manager desk clean, organized and tidy.
- Worked great as a reliable part of a team.
Education
Medical Assistant
Apollo College
Portland, ORHigh School Diploma -
Grant High School
Portland, OR06.2007
Skills
- Customer service
- Customer support
- Mentoring
- Management
- Trustworthy companion
- Quick thinking
- Coordinating with others
- Public Notary
volunteer
I used to be a receptionist at Red Cross in North Portland, assisting scheduled patients, scheduling patients, welcoming patients, escorting patients to the designated area, and taking patient phone calls.
Timeline
Meat/Seafood Team Leader
New Seasons Market
03.2023 - Current
Clerk
The UPS Store Inc.
02.2022 - 03.2023
Loan Specialist
Wells Fargo Home Mortgage
09.2021 - 01.2022
Service Coordinator
Hannah The Pet Society
04.2021 - 08.2021
Package Handler
Warehouse
Fed-Ex
05.2020 - 01.2021
Youth Advocate
The Inn Boys Home
08.2019 - 01.2020
House Manager
Bridges To Change
08.2019 - 09.2019
Seafood Manager
Fred Meyers
07.2011 - 05.2019
Medical Assistant
Apollo College
High School Diploma -
Grant High School