Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Lorenzo

Miami Lakes,FL

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at maintaining communication through the organization of emails, invoices, and written reports. Positive and upbeat with strong relationship-building abilities. Dependable with excellent record keeping and coordination skills dedicated to keeping the work flow efficient.

Overview

7
7
years of professional experience

Work History

Patient Access Associate

Baptist Health Orthopedic
05.2023 - Current
  • Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced outpatient-hospital environment.
  • Ensured seamless coordination of patient appointments and discharges through effective communication with various departments and medical professionals.
  • Provided exceptional customer service to patients, addressing concerns and answering questions regarding the check-in/check-out process.
  • Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
  • Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
  • Answered incoming calls, scheduled appointments and updating patient information.
  • Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
  • Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.

Server

Glowmeals
12.2019 - 04.2023
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Greeted and maintained relationships with regular customers.
  • Helped over 100 customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Stayed up-to-date on menu changes to offer current and accurate information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

ERT Call Center

One Home
08.2021 - 02.2022
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Assisted 30 customers in average daily by answering questions, responding to inquiries and handling telephone request
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Daycare Teacher

Jumpstart Child Enrichment Center
01.2021 - 07.2021
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Enhanced 4-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.

Office Assistant Intern

JL Audio
05.2018 - 08.2018
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Verified accuracy of business records by consistently updating customer information.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Developed correspondence letters, memos and emails.
  • Performed wide-ranging administrative, financial and service-related functions including accounts payable.
  • Developed business, financial and analytical skills needed for career.

Education

Associate of Science - Diagnostic Medical Sonography

Miami Dade College
Miami, FL
07-2028

High School Diploma -

Barbara Goleman Senior High School
Miami Lakes, FL
06.2019

Skills

  • Customer Service Excellence
  • Product Knowledge
  • Customer Complaint Resolution
  • Staff education and training
  • Patient registration
  • Multitasking and organization
  • Customer Relations
  • Team Building
  • Excellent time management skills
  • Microsoft Outlook, Word and Excel
  • Licensed Childcare Provider
  • Hospitality Service Expertise

Timeline

Patient Access Associate

Baptist Health Orthopedic
05.2023 - Current

ERT Call Center

One Home
08.2021 - 02.2022

Daycare Teacher

Jumpstart Child Enrichment Center
01.2021 - 07.2021

Server

Glowmeals
12.2019 - 04.2023

Office Assistant Intern

JL Audio
05.2018 - 08.2018

Associate of Science - Diagnostic Medical Sonography

Miami Dade College

High School Diploma -

Barbara Goleman Senior High School

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