Amanda Louis
Tampa,FL
Summary
Proven to enhance customer satisfaction and team productivity, my tenure to maximus showcased my exceptional customer service and multitasking abilities. Leveraging strong organizational skills and hospitality expertise, I consistently contributed to positive quality calls and efficient operations. My adeptness to call control and problem-solving under pressure underscores my comprehensive skill set. Enthusiastic and reliable professional takes pride in providing excellent customer service and helping people get the financial help they need. Skilled in anticipating customer needs, addressing DMI issues and resolving issues in timely manner. Maintain focus and positive attitude in stressful situations and high call volume times. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Maximus Federal Services
Tampa, FL
10.2024 - 01.2025
- Answered inbound calls, chats and emails to facilitate customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- We give vital information about health plans and answer any questions consumers may have about the marketplace.
- Updated databases with new and modified customer data.
Server/ Togo
Cheddars Scratch Kitchen
Tampa, FL
11.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased client retention through exceptional customer service and prompt communication.
- Processed customer transactions quickly, accurately, and with excellent customer service skills.
Food Service Associate/cashier
Adventure Island
Tampa, FL
03.2023 - 10.2023
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Stocked condiments, beverages, and plates for diners.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with team members to deliver exceptional service during high-volume periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
Cashier/ Server/ Prep
Chipotle Grill
Tampa, FL
10.2022 - 02.2023
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier
Busch Gardens
Tampa, FL
03.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Facilitated smoother checkout process, trained new employees on POS systems.
Office Assistant
Med Spa Solutions
Tampa, FL
05.2020 - 03.2021
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Handled typing, faxing, mail distribution, phone messaging and other office-related duties.
- Contributed to team goals by consistently meeting or exceeding typing speed targets.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Criminal Justice
Hillsborough Community College
Tampa, FL05-2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Call control
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Safe Food Handling
- Multitasking Abilities
- High Energy and Stamina
- Problem-Solving
- Cool Under Pressure
- Attention to Detail
- Teamwork and Collaboration
- Effective Communication
- Time Management
- Conflict and Complaint Resolution
- Organizational Skills
- Active Listening
- Team Collaboration
- Problem-solving abilities
- Courteous Phone Demeanor
- Patience and Tolerance
- Inbound Call Management
- Customer Service
- Verbal and written communication
- Data Entry
- Technical skills
- Email and Telephone Etiquette
- Warm Calling
- Call Documentation
Timeline
Customer Service Representative
Maximus Federal Services
10.2024 - 01.2025
Server/ Togo
Cheddars Scratch Kitchen
11.2023 - 08.2024
Food Service Associate/cashier
Adventure Island
03.2023 - 10.2023
Cashier/ Server/ Prep
Chipotle Grill
10.2022 - 02.2023
Cashier
Busch Gardens
03.2021 - 09.2021
Office Assistant
Med Spa Solutions
05.2020 - 03.2021
Criminal Justice
Hillsborough Community College