Amanda Louise Hohman
Pittsburgh,PA
Overview
15
15
years of professional experience
Work History
Senior Customer Service Supervisor
ACCREDO HEALTH GROUP
09.2019 - 05.2025
- Manage a team of Patient Care Advocates that report directly to me.
- Coach/Mentor team regarding performance metrics, quality, and customer care
- Oversee training program while working with Learning and Development department to create a more engaging program for any new hires coming on
- Oversee, organize, and open any solution center tickets for new hire classes for the Contact Center department
- Mentor trainers and guide leaders through various programs that encourage growth in their career paths
Lead Senior Pharmacy Technician
ACCREDO HEALTH GROUP
09.2016 - 09.2019
- Provide assistance to customers in a specialty pharmacy environment
- Work closely with pharmacists to make sure medication goes out to patients properly
- Manage patient’s medication profiles and reach out to MD offices to obtain refills for patients
- Work with team members on multiple functions to ensure accuracy
- Maintain all lead duties which include process improvement, training, meetings for projects, answering all inquiries from team members, handling escalations, and problem solving.
Senior Pharmacy Technician
ACCREDO HEALTH GROUP THROUGH GLC ASSOCIATES
09.2016 - 01.2017
- Provide assistance to customers in a specialty pharmacy environment
- Work closely with pharmacists to make sure medication goes out to patients properly
- Manage patient’s medication profiles and reach out to MD offices to obtain refills for patients
- Work with team members on multiple functions to ensure accuracy
Pharmacy Technician
CVS HEALTH
08.2014 - 07.2016
- Worked with customers on resolving insurance and paying for prescriptions
- Counted, handled, and filled prescriptions in a timely manner
- Efficiently assisted in truck inventory and shelving
- Work with team members on multiple functions to ensure accuracy
Paid Performer
SHENANDOAH SUMMER MUSIC THEATER
05.2010 - 08.2010
- Company Overview: Professional Theater Providing Community Entertainment
- Paid Performer for Classic Musicals with a daily 9am-5pm Rehearsal Schedule
- Responsibilities included learning Choreography, Lines and Music
Education
B.A. - Theater – Musical Theater Concentration
Indiana University of Pennsylvania
Indiana, PA01.2012
High School Diploma - Honors, Advanced Placement Courses
Hamburg Area High School
Hamburg, PA01.2007
Skills
- Superior Customer Service Skills
- Creativity and Flexibility
- Fluent in Microsoft Office (Word, Excel, PowerPoint)
- Conversant in Spanish
- Certified Pharmacy Technician with PTCB
Timeline
Senior Customer Service Supervisor
ACCREDO HEALTH GROUP
09.2019 - 05.2025
Lead Senior Pharmacy Technician
ACCREDO HEALTH GROUP
09.2016 - 09.2019
Senior Pharmacy Technician
ACCREDO HEALTH GROUP THROUGH GLC ASSOCIATES
09.2016 - 01.2017
Pharmacy Technician
CVS HEALTH
08.2014 - 07.2016
Paid Performer
SHENANDOAH SUMMER MUSIC THEATER
05.2010 - 08.2010
High School Diploma - Honors, Advanced Placement Courses
Hamburg Area High School
B.A. - Theater – Musical Theater Concentration
Indiana University of Pennsylvania
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