Amanda Love
San Leandro,CA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
14
14
years of professional experience
Work History
Project Manager, Sales Professional
Direct Sales Floors - Carpet One
2019.01 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Implemented effective networking strategies and elevated new business opportunities.
- Reached performance objectives and generated over $500,000 in sales per year.
- Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Monitored database performance to keep workflows running smoothly.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
EMT-B
Royal Ambulance
2012.12 - 2015.01
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Followed all safety protocols and took necessary precautions while providing care.
- Handled patient transfers from one medical facility to another.
- Delivered emotional support to patients and families.
- Trained new EMTs on proper protocols and procedures.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Evaluated patient histories to assess and prioritize levels of care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
Lead Bartender
Spanky's Lounge
2011.03 - 2013.12
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Followed strict recipes and drink measurements to minimize product used.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Served high customer volumes during special events, nights, and weekends.
Crew Member
Trader Joe's
2009.02 - 2011.03
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
Education
No Degree - EMT-B
Fast Response School Of Health Care
Berkeley, CA06.2012
High School Diploma -
Casa Grande High School
Petaluma, CA06.2008
Skills
- Maximizing Coverage
- Persuasive Negotiations
- Retention Strategies
- Converting Leads
- Self-Directed Learning
- Client Needs Assessment
- Strategic Planning
- Cash Handling
- Client Rapport-Building
- Prospecting Skills
- Product Merchandising and Distribution
- Providing Feedback
- Fund Accounting Software
- Post-Sales Support
- Customer Traffic Management
- Financial Assistance
- Social Perceptiveness
- Persuasive Techniques
- Contact Management Systems
- Product and Service Sales
- Technical Data Management
- Brand Promotion
- Inside and Outside Sales
- Effective Scheduling
- Revenue Generation
- Customer Service and Assistance
- Training and Development
- Problem-Solving Strengths
- Site Visits
- Regulatory Compliance
Timeline
Project Manager, Sales Professional
Direct Sales Floors - Carpet One
2019.01 - Current
EMT-B
Royal Ambulance
2012.12 - 2015.01
Lead Bartender
Spanky's Lounge
2011.03 - 2013.12
Crew Member
Trader Joe's
2009.02 - 2011.03
No Degree - EMT-B
Fast Response School Of Health Care
High School Diploma -
Casa Grande High School
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