Amanda Love
NKC Dental
Excelsior Springs,Mo
1
Certification
9
years of professional experience
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Work History
Customer Service Advocate
1 Year 1 Month- Resolved customer inquiries and issues through effective communication and problem-solving strategies.
- Educated patients on dental services, treatment options, and insurance benefits to enhance understanding.
- Streamlined appointment scheduling processes, improving operational efficiency and customer satisfaction.
- Collaborated with dental teams to ensure seamless patient experiences from initial contact to follow-up care.
- Completed opening and closing functions to meet operational needs.
- Trained staff on operating procedures and company services.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Treatment Coordinator
1 Year 1 Month- Managed patient care, coordinated treatment plans, and facilitated effective communication between patients and healthcare providers. Handled scheduling, patient education, and administrative tasks to facilitate smooth, efficient treatment processes.
- Coordinated patient treatment plans, ensuring alignment with clinical recommendations and patient needs.
- Managed appointment scheduling, optimizing staff resources and enhancing patient flow efficiency.
- Developed educational materials for patients, improving understanding of treatment options and procedures.
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Registration Clerk
2 Years- Oversaw patient registrations, checked insurance information, and kept accurate patient records. Handled administrative tasks including scheduling appointments and answering phone calls, delivering excellent customer service to enhance registration experience.
- Managed patient registration processes, ensuring accurate data entry and compliance with hospital protocols.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Trained new staff on registration procedures and hospital systems, promoting consistency and efficiency.
Customer Service Billing Representative
4 Years- Handled billing inquiries and resolved payment issues to enhance customer satisfaction. Managed accounts and processed payments while maintaining accuracy in billing records.
- Processed and verified billing claims for accuracy, ensuring compliance with healthcare regulations.
- Resolved discrepancies in patient accounts, enhancing overall billing efficiency and patient satisfaction.
- Collaborated with clinical staff to gather necessary documentation for billing submissions, improving turnaround times.
Education
General Education
Skills
Call center experience
Data entry
Administrative support
Appointment setting
Call center operations
Patient record management
Problem solving
Organization
Teamwork
Leadership
Patient communication
Positive demeanor
Certification
- CPR BasicTraining
Timeline
Customer Service Advocate
NKC Dental
07.2025 - CurrentRead More
Treatment Coordinator
ES Family Dentistry
01.2024 - 02.2025Read More
Registration Clerk
New Liberty Hospital
01.2022 - 01.2024Read More
Customer Service Billing Representative
The University of Kansas Health System
01.2018 - 01.2022Read More
Lee's Summit High School
General Education
Read More