Amanda Lovewell
Gasport,NY
Summary
Licensed NMLS, strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Director of Real Estate
Cornerstone Community FCU
08.2022 - Current
- Negotiated purchase contracts to acquire approved sites.
- Prospected and qualified new leads for sales presentations.
- Attracted top of funnel opportunities for real estate development and sales.
- Oversaw lease and asset management, negotiations and renewals and tenant relations for properties under management.
- Responsible for leading the home equity production and operations along with other real estate servicing functions within the credit union.
- Responsible for the growth and strategy for home equity loans while providing support and guidance to the mortgage team
- Theses responsibilities are inclusive of home equity origination, processing, underwriting, closing, funding, and servicing within the organization.
- Pitched properties, redirected objections and consistently closed new real estate opportunities.
- Analyzed markets, developed strategic plans and offered insightful direction to executives over real estate activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Residential Mortgage Coordinator
Cornerstone Community FCU
01.2022 - 08.2022
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Checked loan documents for accuracy prior to closing.
- Explained different types of loans pertaining to client situations.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Fielded customer complaints and provided solutions.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Reviewed loan files and updated to match current standards.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
Loan Servicing Specialist Float
Cornerstone Community FCU
10.2012 - 01.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained and set mortgage interest rate and loan programs to remain competitive in market.
- Reviewed and validated details of loan applications and closing documentation.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Education
Bachelor of Science - Business, Management And Economics
SUNY Empire State College
Saratoga Springs, NY05.2011
Skills
- Performance Tracking and Evaluations
- Due Diligence
- Employee Coaching and Mentoring
- Administration and Reporting
- Training Initiatives
Timeline
Director of Real Estate
Cornerstone Community FCU
08.2022 - Current
Residential Mortgage Coordinator
Cornerstone Community FCU
01.2022 - 08.2022
Loan Servicing Specialist Float
Cornerstone Community FCU
10.2012 - 01.2022
Bachelor of Science - Business, Management And Economics
SUNY Empire State College
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