Amanda Lovins
St. Louis,MO
Summary
Dynamic Bank Fraud Manager with proven expertise in risk management and regulatory compliance at Midwest Bank Centre. Skilled in fraud detection and team leadership, I successfully developed strategies that enhanced operational effectiveness and customer satisfaction. Adept at problem-solving, I consistently resolved complex issues while maintaining a positive brand image.
Overview
15
15
years of professional experience
Work History
Bank Fraud Manager
Midwest Bank Centre
St. Louis, MO
04.2018 - 03.2025
- Managed risk by developing and implementing effective risk management strategies.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored staff performance and addressed issues.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Bank Fraud and Security
Midwest Bank Centre
St. Louis, MO
02.2016 - 04.2018
- Oversaw management of security guards to ensure operational effectiveness.
- Monitored and managed security systems, including employee access and surveillance cameras.
- Delivered physical security training to enhance skills of new and existing employees.
Treasury Management Specialist
Midwest Bank Centre
St Louis, MO
02.2016 - 04.2018
- Developed and maintained relationships with banks, vendors and customers to support treasury operations.
- Coordinated preparation of external audit materials and external financial reporting.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Universal Banker Teller
Midwest Bank Centre
St. Louis, MO
04.2010 - 02.2016
- Provided customer service to clients by answering inquiries, resolving complaints and providing information regarding banking products and services.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Cross-sold bank products such as credit cards, consumer loans, mortgages, savings accounts and other banking services.
- Built and maintained client relationships through quality, personalized interactions.
- Processed deposits, withdrawals and loan payments while adhering to bank policies and procedures.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Trained employees on cash drawer operation.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Balanced currency, coin and checks in cash drawers at the end of each shift.
- Researched customer inquiries via internal systems or external sources when needed.
- Performed basic teller functions including cashing checks, accepting deposits and processing account transfers.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Ensured compliance with all applicable federal regulations including Bank Secrecy Act, Anti-Money Laundering regulations, OFAC requirements.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Participated in training sessions conducted by senior staff members related to new processes or procedures within the branch office.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Education
High School Diploma -
Oakville
St. Louis05-2007
Some College (No Degree) - Finance
Some College - UMSL
St. LouisSkills
- Risk management
- Regulatory compliance
- Fraud detection
- Data analysis
- Security management
- Customer service
- Team leadership
- Performance monitoring
- Time management
- Software utilization
- Policy and procedure development
- Problem solving
- Schedule preparation
Systems Experience
- Jack Henry Banking Systems
- Verafin
- Clear
- Lexis/Nexis
- Microsoft Office, Teams, Viso, Outlook
References
References available upon request.
Timeline
Bank Fraud Manager
Midwest Bank Centre
04.2018 - 03.2025
Bank Fraud and Security
Midwest Bank Centre
02.2016 - 04.2018
Treasury Management Specialist
Midwest Bank Centre
02.2016 - 04.2018
Universal Banker Teller
Midwest Bank Centre
04.2010 - 02.2016
High School Diploma -
Oakville
Some College (No Degree) - Finance
Some College - UMSL
Similar Profiles
Hanna ShepherdHanna Shepherd
Veterinary Nurse at Midwest Vet CentreVeterinary Nurse at Midwest Vet Centre
Pedro Ocampo SoteloPedro Ocampo Sotelo
Residential Lender at Old National Bank / First Midwest BankResidential Lender at Old National Bank / First Midwest Bank
REBECCA HOUKREBECCA HOUK
SBA Loan Closing Supervisor at UNITED MIDWEST SVGS BANK (prev Under Celtic Bank)SBA Loan Closing Supervisor at UNITED MIDWEST SVGS BANK (prev Under Celtic Bank)