Amanda Lowther
Hazlet,NJ
Summary
Adept at enhancing operational efficiency and patient satisfaction, I excelled at OrthoCenter by orchestrating seamless surgical schedules and minimizing patient wait times through meticulous coordination and strong organizational skills. My expertise in EHR systems and commitment to HIPAA compliance, coupled with a proactive approach to problem-solving, significantly reduced scheduling errors, demonstrating my ability to deliver exceptional results in high-stakes environments. Attentive Surgery Scheduler familiar with ICD-10 coding, PM and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services.
Overview
2
2
years of professional experience
Work History
Surgical Scheduler Coordinator
OrthoCenter
01.2024 - Current
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Promoted effective teamwork among colleagues through consistent communication and collaboration on complex cases requiring coordination across multiple departments.
- Decreased errors in scheduling system through regular audits, identifying discrepancies, and implementing corrective actions when needed.
- Provided exceptional customer service to patients, addressing their concerns promptly while maintaining professionalism at all times.
- Coordinated with facilities to set up surgeries for 8 Orthopedic Surgeons.
Surgical Scheduler
Ophthalmic Physicians of Monmouth
05.2022 - 01.2024
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- Coordinated with facilities to set up surgeries for 4 Ophthalmologists.
Front Desk Receptionist
Ophthalmic Physicians of Monmouth
05.2022 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
No Degree - Business Administration
Brookdale Community College
Lincroft, NJ05.2014
No Degree - International Business
Virginia Intermont College
Bristol, VA05.2012
Skills
- HIPAA Compliance
- Strong Organization
- Office Administration
- Patient Scheduling
- Follow-up skills
- Calendar Management
- Surgical Procedures Knowledge
- Following up with patients
- Updating charts
- EHR systems expertise
Timeline
Surgical Scheduler Coordinator
OrthoCenter
01.2024 - Current
Surgical Scheduler
Ophthalmic Physicians of Monmouth
05.2022 - 01.2024
Front Desk Receptionist
Ophthalmic Physicians of Monmouth
05.2022 - 01.2024
No Degree - Business Administration
Brookdale Community College
No Degree - International Business
Virginia Intermont College