Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda L. Schoon

Dilworth,USA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior Solution Analyst - Benefits

WEX Inc
02.2020 - Current
  • Manage client and partner relationships for achieving client success through annual renewal, open enrollment, and day-to-day requests.
  • Working independently with our Executive Level Clients to oversee their FSA, Dependent Care FSA, HRA, HSA, Commuter, and Lifestyle Spending Accounts, as well as COBRA continuation.
  • Serve as an expert level of benefit knowledge for clients and internal teams.
  • Working independently to problem solve complex problems and offer innovative solutions, as well as proactively manage file integrations and solutions to solve discrepancies..
  • Working as a team to provide above-and-beyond, world-class service.
  • Ensuring privacy according to HIPAA guidelines, as well as security policies.
  • Own client escalations with appropriate independent judgment and research.
  • Coach, train, and share knowledge with other team members.
  • Providing strong communication skills with internal and external customers.
  • Help clients with bank reconciliation and funding questions.
  • Daily research and communication to stay current with IRS regulations.
  • Streamlined project delivery for increased efficiency through effective collaboration with cross-functional teams.
  • Managed multiple projects concurrently, prioritizing tasks effectively to ensure timely delivery without compromising quality.
  • Thriving in a fast paced setting while maintaining organization skills.

Client Service Supervisor

Spherion Staffing
06.2019 - 02.2020
  • Building strong customer and applicant relationships.
  • Sourcing and hiring talented team members.
  • Coach applicants, and setting them up for success.
  • Working with a wide variety of applicants.
  • Complying with policy and procedures.
  • Report daily on previous day goals and achievements.
  • Multi-task and prioritize in a fast-paced environment.
  • Enter and manage weekly metrics.
  • Teamwork to go above and beyond monthly goals.
  • Set standards high while keeping a positive work environment.
  • Filing of charts, keeping daily records, timesheets.
  • Making others feel valued and appreciated.
  • Maintaining a positive and outgoing attitude daily.
  • Strong computer skills.

Manager of Operations

North Dakota State University
01.2018 - 06.2019
  • Scheduling for Part-Time and Full-Time Staff.
  • Manage and support for around 200 employees.
  • Person of contact for large events. Organize Large Events.
  • Email/Phone communication, Manage and update Event Calendar
  • Employee Evaluations/Reviews
  • Billing/Invoicing/Payroll
  • Interviewing and Hiring for multiple positions.
  • Lead by example with excellent customer service.
  • Managing Safety and Sanitation, Risk Management.
  • Strong communication and organization skills.
  • Coaching, training, and mentoring employees.
  • Problem solving, finding customer solutions.
  • Help Coordinate Meals on Wheels.
  • Food Safety, Production Quality, Food Cost, Labor Cost.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Service Coordinator

Network Center Communications
04.2013 - 01.2018
  • Scheduling for around 20 employees.
  • Answering all service calls/emails.
  • Creating contracts and service tickets.
  • Working with contractors and subcontractors on scheduling.
  • Turning all service tickets and contracts into billable invoices.
  • Managing timesheets and payroll.
  • Keeping track of call logs.
  • Excellent customer service.
  • Multitasking to achieve maximal work levels and deadlines.
  • Strong communication with customers.
  • Maintained accurate records of services provided for each client.
  • Coordinated service schedules and appointments with clients.
  • Setting up/scheduling meetings.
  • Booking all travel for technicians.
  • Working with sales managers.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.

General Manager

Qdoba Mexican Grill
04.2004 - 04.2013
  • In charge of over a million-dollar store.
  • Managing five managers and twenty employees.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee evaluations, and contract details.

Education

Associate of Applied Science Degree - Legal Administrative Assistant

Minnesota State Community And Technical College
Moorhead, MN
12.2003

ECFC Certified Flexible Compensation Specialist -

AI Fundamentals and Readiness Training -

Skills

  • Excellent organizational and Management skills
  • FSA, HRA, HSA, LSA, Commuter Benefit Expert
  • Microsoft Office and Google Skills
  • Excellent Customer Service
  • Strong individual and teamwork skills
  • Strong communication skills
  • Employee training and development skills
  • Cash management and reconciliation skills

Certification

  • ECFC Certified Flexible Compensation Specialist
  • AI Fundamentals and Readiness Training

Timeline

Senior Solution Analyst - Benefits

WEX Inc
02.2020 - Current

Client Service Supervisor

Spherion Staffing
06.2019 - 02.2020

Manager of Operations

North Dakota State University
01.2018 - 06.2019

Service Coordinator

Network Center Communications
04.2013 - 01.2018

General Manager

Qdoba Mexican Grill
04.2004 - 04.2013

AI Fundamentals and Readiness Training -

Associate of Applied Science Degree - Legal Administrative Assistant

Minnesota State Community And Technical College

ECFC Certified Flexible Compensation Specialist -

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Amanda L. Schoon