Amanda Luafulu

• Assisted in developing budgets for petroleum procurement activities, monitoring expenditures to ensure alignment with financial targets.
• Supervised reception, storage and shipping of fuel.
• Assembled refueling systems and equipment and performed quality assurance.
• Coordinated maintenance services on company fleet vehicles to reduce downtime and extend vehicle life span.
• Ensure that maintenance tasks comply with technical manuals, safety standards, and Army regulations to maintain vehicle reliability and performance.
• Conduct regular inspections of wheeled vehicles to identify maintenance needs, safety issues, and compliance with regulations.
• Supervise and lead a team of mechanics and technicians in the maintenance and repair of wheeled vehicles, ensuring work is completed efficiently and effectively.
• Scheduled and oversaw maintenance, repair and installation activities.
• Created and maintained daily and weekly reports for upper management.
• Corrected faults and maximized performance by rebuilding systems and individual components.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Improved internal communication between departments by initiating weekly meetings focused on discussing current issues, challenges, and success stories.
• Coordinate with unit leadership, supply personnel, and external support resources to effectively manage vehicle maintenance, support unit missions, and achieve operational objectives.

• Planned and executed regular family readiness events and socials to include holiday parties, birthdays, and baby shower
• Consistently received positive feedback from command and families for all such events
• Provided outreach, support and assistance to military personnel and their families
• Responsible for the training, welfare, and mentorship of 78 employees.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Directed and supervised team of 78 employees in daily operations.
• Maintain personnel records, manage duty rosters, and handle administrative tasks related to the platoon's operations.
• Conducted performance counseling of subordinates in the platoon.
• Maintained a high level of morale among troops through positive reinforcement techniques and providing recognition when deserved.
• Evaluated personnel periodically on job performance and occupational-related strengths and weaknesses.
• Evaluated soldier performance during field exercises in order to identify strengths and weaknesses within the unit.
• Organized, supervised and coordinated platoon training activities.
• Supervised, trained, cross-trained and mentored personnel assigned in various occupational specialties.
• Monitored the progress of individual soldiers in order to ensure that they are meeting their goals and objectives.
• Maintained unit discipline by enforcing standards of conduct and military regulations.
• Trained, coached and mentored military units to improve readiness and training.
• Manage logistical support for the platoon, including supply needs, equipment maintenance, and transportation requirements.

• Responsible for the supervision, training and mentorship of an oversaw overall maintenance services of 1,000 pieces of equipment to include wheeled vehicles, weapons systems, night visions, electronics equipment valued in excess of $600 million
• Responsible for the receipt, issue and storage of over $10,000,000 wheeled vehicles, and ground support equipment with zero losses
• Tracked all incoming repair parts to ensure timely delivery and receipt of parts
• Responsible for all dispatching of equipment and repair parts ordering and turn in dispositions
• Provided enforcement to all employees in all areas of safety, to include the proper wearing of PPE and safe shop operations
• Maintained inventory of over $5,000,000 worth of tools, equipment, parts and facilities and maintained 100% accountability at all times
• Ensured all employees were fully trained on all aspects of maintenance Directly responsible to plan, supervise and direct unit maintenance of all organic equipment
• Developed an SOP to conform to environmental protection program compliance, including spill prevention and contingency plans, through consultation with the Environmental Officer
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Resolved customer complaints and adjusted policies to meet changing needs.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Directed and supervised team of 50 employees in daily operations
• Conducted risk assessments prior to any movement or deployment of vehicles/equipment to ensure safe transportation procedures were followed.
• Maintained accurate records of all maintenance activities, enhancing accountability and resource management capabilities.
• Submitted status reports on vehicle readiness.
• Responded to emergency calls to provide assistance to citizens in need.
• Utilized clear communication and interpersonal skills to build relationships with citizens.

• Manage military Human Resources (HR) systems process military HR actions for approximately 200 Soldiers
• Prepare and maintain Human Resources records; monitor suspense's, evaluations line of duty and survivor assistance
• Initiate and prepare various orders that include amendments, revocations, and endorsements, permanent change of duty assignments, reassignments, promotions, and separations from actions within military service
• Monitor all promotion selection lists to advise to ensure that all selectees/non selectees are properly informed of their status
• Designed, Implemented, and managed numerous training programs and briefing sessions
• Developed, initiated, and evaluated new procedures, policies, and internal controls; assessed and resolved complex operational problems
• Review soldier in-processing, out-processing, birth month audits, maintain military and personnel files
• Prepares and process evaluations, all personnel request for promotions, retirement awards and decorations.
• Responsible for accountability, control, verification, and issuance of military identification (ID) cards and Common Access Cards (CAC) for Active-duty military, military retirees, family members/dependents, and other eligible recipients.

• Responding to customer questions, concerns, and feedback through various channels such as phone, email, or chat.

• Assisting customers in resolving product or service-related issues, handling complaints, and finding solutions to challenges they may face.

• Building rapport with customers, ensuring a positive experience, and following up to ensure satisfaction.

• Verify and process soldier pay and allowances, ensuring accuracy and timely delivery.

• Works directly with higher echelon human resources to process soldiers’ personnel actions such as leave request, pay inquiries, and military documents.

• Assist soldiers with reassignments, transitions, and other career-related activities.

• Maintain accurate and up-to-date records related to personnel actions, ensuring compliance with regulations and policies.