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Amanda Lucha
Business Management
Reed City,MI
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 15+ year history of successful industry performance.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Front Desk Supervisor
Meemo’s Farm
Evart, MI
08.2021 - Current
- Maintained accurate bookkeeping, invoices, and delivering updates on occupancy and revenue
- Established organizational vision and developed strategies to achieve sales and customer service goals
- Led routine meetings to share new policies, gather feedback and improve team cohesion
- Enhanced personnel management strategies for better morale and retention
- Supported successful budget planning and administration by proactively monitoring expenditures.
- Shared mission of organization with public through successful community outreach and marketing strategies
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
Front of House/ Trainer
Chick-fil-A
Hamilton Township, NJ
09.2019 - 07.2021
- Mentored new staff on correct procedures, compliance requirements and performance strategy
- Organized customized catering orders for guests with special activities to support local tourism and entertainment industry
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement
Owner/ Operator
Lucha's Little’s
Las Vegas , NV
01.2007 - 07.2012
- Maintained accurate bookkeeping and budgeting for the business
- Developed and implemented age-appropriate lesson plans
- Prepared meals, snacks, and refreshments while accounting for dietary needs and restrictions
- Enforced rules to teach good manners and maintain safe environment
- Balanced schedules to promote optimal rest, play and educational periods
- Discussed developments, behavior and concerns with parents or guardians
- Observed and monitored children to identify developmental strengths and target enrichment activities
Education
Bachelor of Science - Business Administration Management
Park University
08.2017 - 05.2021
Skills
Financial Reporting
Safety and security
Project Management
Financial Management
Purchasing, Accounts Payable
Wages and salary
Training development
Team Building
File and records management
Organizational Development
Pre-Employment Screening
Training and mentoring
Dependable and Responsible
Good Telephone Etiquette
Accomplishments
Member of the National Society of Leadership and Success
Software
CRM experience
Quick Books
Google Drive
Mac, iOS
Certification
Magna Cum Laude Graduate
Timeline
Front Desk Supervisor
Meemo’s Farm
08.2021 - Current
Front of House/ Trainer
Chick-fil-A
09.2019 - 07.2021
Bachelor of Science - Business Administration Management
Park University
08.2017 - 05.2021
Owner/ Operator
Lucha's Little’s
01.2007 - 07.2012