Amanda Luckenbach
Perry,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Warehouse Worker
Pavilion gift company
Bergen, New York
09.2020 - Current
- Followed established guidelines for picking orders accurately.
- Assembled orders according to customer requests.
- Investigated any reported problems regarding shipping errors or damages.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Shift Leader
Kraft Heinz
Avon, New York
07.2015 - 08.2020
- Resolved customer complaints promptly and professionally.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Monitored employee performance and provided feedback for improvement.
- Adhered to all health code regulations while preparing food items for customers.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Analyzed sales data to identify trends and areas for improvement.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Managed daily workflow and scheduled staff for adequate coverage.
- Assisted general manager with operations game plan and company initiatives implementation.
- Coached team members to increase productivity and reduce workplace accidents.
- Evaluated employee performance, delivering individualized feedback and praise.
Sales Associate
Sears Roebuck
Henrietta, New York
07.2010 - 07.2015
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
Education
High School Diploma -
York Central
Retsof, NY06-1990
Skills
- Customer service skills retail and management skills
- Retail sales customer service
- Problem Resolution
- Client Relations
- Dispute Resolution
- Team Development
- Critical Thinking
- Customer Relations
- Route Management
- Multi-Task Management
- High-energy attitude
- Courteous demeanor
- Store maintenance
Timeline
Warehouse Worker
Pavilion gift company
09.2020 - Current
Shift Leader
Kraft Heinz
07.2015 - 08.2020
Sales Associate
Sears Roebuck
07.2010 - 07.2015
High School Diploma -
York Central