Amanda Ludwick
Billings,MT
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
PCT
Advanced Care Hospital Of Montana
Billings, MT
09.2025 - Current
- Assisted patients with daily living activities and personal hygiene routines.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of patient rooms and common areas.
- Supported nursing staff during medical procedures and treatments as needed.
- Communicated effectively with patients to provide emotional support and comfort.
- Collaborated with healthcare team to enhance patient care plans consistently.
- Educated patients on proper health practices and self-care techniques regularly.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
Medical Assistant
406 Arthritis Clinic
Billings, Mt
01.2025 - Current
- Assisted healthcare professionals during patient examinations and procedures.
- Managed patient scheduling and appointment confirmations efficiently.
- Prepared examination rooms and ensured cleanliness and organization.
- Communicated effectively between patients and physicians.
- Prior authorizations
- Vitals
- Medical records
- Taking payments
- Collected patient medical histories and recorded vital signs accurately.
- Coordinated with insurance providers for authorization and billing inquiries.
- Maintained electronic health records with attention to detail and accuracy.
- Supported inventory management of medical supplies and equipment regularly.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
Unit Clerk
Billings Clinic Hospital
Billings, Mt
08.2019 - 10.2024
- Managed patient records and ensured accuracy of information.
- Coordinated communication between departments and healthcare providers.
- Scheduled patient appointments and maintained the clinic calendar.
- Maintained cleanliness and organization of the front desk area.
- Handled incoming calls and addressed patient inquiries efficiently.
- Supported nursing staff with administrative tasks as needed.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Assisted in the preparation of patient charts and medical records.
- Maintained confidentiality of all patient information.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Greeted patients, answered phone calls, and provided general information to visitors.
- Prepared charts for outpatient and inpatient services.
- Answered phones to transfer calls or relay messages to patients or staff.
- Scanned documents into computer databases for storage purposes.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
Medical Assistant
Billings Clinic Hospital
Billings, Mt
01.2017 - 08.2019
- Assisted healthcare professionals during patient examinations and procedures.
- Managed patient scheduling and appointment confirmations efficiently.
- Prepared examination rooms and ensured cleanliness and organization.
- Collected patient medical histories and recorded vital signs accurately.
- Educated patients on treatment plans and medication instructions effectively.
- Coordinated with insurance providers for authorization and billing inquiries.
- Maintained electronic health records with attention to detail and accuracy.
- Supported inventory management of medical supplies and equipment regularly.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
Education
Bachelor of Science - Nursing
Montana State University COT
Billings, Mt 01.2007 - 05.2007
Bachelor of Science - Nursing
Dickinson State University
Dickinson, ND 01.2005 - 04.2005
Skills
- Patient care
- Vital sign assessment
- Electronic health records
- Infection control
- Appointment scheduling
- Care coordination
- Health education
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Emotional intelligence
- Problem solving
- Medication assistance
- Active listening
- Compassionate communication
- Emotional support
Certification
- CPR and AED
- CMA
References
References available upon request.
Timeline
PCT
Advanced Care Hospital Of Montana
09.2025 - Current
Medical Assistant
406 Arthritis Clinic
01.2025 - Current
Unit Clerk
Billings Clinic Hospital
08.2019 - 10.2024
Medical Assistant
Billings Clinic Hospital
01.2017 - 08.2019
Bachelor of Science - Nursing
Montana State University COT
01.2007 - 05.2007
Bachelor of Science - Nursing
Dickinson State University
01.2005 - 04.2005