Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Luebbert

Shipman,IL - Illinois

Summary

Dynamic professional with a proven track record at The Bank of Edwardsville, excelling in loan administration and customer service. Enhanced team productivity by streamlining workflows and optimizing resources. Skilled in problem-solving and communication, with a strong focus on organization and time management. Adaptable and dependable, consistently exceeding expectations and driving operational efficiency.

Overview

16
16
years of professional experience

Work History

Stay at Home Mom

Self-employed
12.2016 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Passionate about learning and committed to continual improvement.

Loan Administration Specialist

The Bank of Edwardsville
08.2012 - 12.2016
  • Developed customized solutions for clients facing financial hardships, preserving client relationships while mitigating potential losses for the company.
  • Conducted regular audits of loan files to ensure data accuracy and completeness, reducing errors that could impact decision-making processes.
  • Streamlined loan processing by implementing new software and document management systems.
  • Increased team productivity by streamlining workflows and optimizing resource allocation across various tasks.
  • Collaborated with underwriters to expedite loan approvals and ensure accuracy in risk assessment.
  • Served as a subject matter expert within the organization on loan administration procedures, providing guidance and support to colleagues as needed.
  • Supported senior management in strategic planning initiatives aimed at improving overall operational efficiency within the department.
  • Maintained comprehensive knowledge of industry trends and regulatory changes, ensuring ongoing compliance in all operations.
  • Managed a portfolio of loans, consistently monitoring performance and proactively addressing any potential issues or concerns.
  • Enhanced customer satisfaction by providing timely responses to inquiries, ensuring clear communication throughout the process.
  • Reduced loan approval timeframes by diligently reviewing applications and promptly addressing any discrepancies.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Assessed loan portfolios for compliance with underwriting policies.

Bank Teller

The Bank of Edwardsville
05.2009 - 08.2012
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Referred customers to other banking departments for specialized services.
  • Trained new hires on customer service policies and procedures.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.

Education

No Degree - Nursing

Lewis And Clark Community College
Godfrey, IL

Certificate - Medical Assisting

Sanford-Brown
Collinsville, IL
05-2009

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Organization and time management
  • Problem resolution
  • Multitasking
  • Excellent communication

Timeline

Stay at Home Mom

Self-employed
12.2016 - Current

Loan Administration Specialist

The Bank of Edwardsville
08.2012 - 12.2016

Bank Teller

The Bank of Edwardsville
05.2009 - 08.2012

No Degree - Nursing

Lewis And Clark Community College

Certificate - Medical Assisting

Sanford-Brown

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Amanda Luebbert