Amanda Luna
Valrico,FL
Summary
Product and program leader with 7+ years of experience across product management, business analysis, and technology leadership in high-volume, case-driven operational environments. Leads cross-functional teams, owns roadmap priorities, writes detailed requirements and user stories in Jira, and delivers automation and integration initiatives that improve user experience, operational efficiency, and business outcomes. Brings experience supporting case managers and account managers serving more than 40,000 patients annually, with a strong record of aligning technology strategy to business goals in Agile environments.
Engineering leader with strong track record in successfully managing complex technical projects and driving innovation. Skilled in team collaboration, agile methodologies, and process optimization. Reliable in adapting to changing project demands and focused on delivering results through effective communication and strategic planning. Known for leadership, problem-solving, and technical acumen in software development, systems engineering, and cross-functional team coordination.
Overview
8
8
years of professional experience
Work History
Engineering Program Director
Marrick Medical Finance
Denver, CO
09.2023 - Current
- Lead the organization’s technology function across desktop support, data analytics, and engineering, managing 13 employees and reporting directly to the Executive Vice President.
- Oversee the company’s largest integration, which now represents 60% of total accounts receivable and serves as a critical revenue driver.
- Drive AI adoption strategy by identifying and implementing solutions for significant business challenges.
- Identify user pain points and translate them into scalable, high-impact solutions that improve operational efficiency and user experience.
- Partner with executive and cross-functional stakeholders to align technology priorities with business goals and accelerate delivery.
- Support case managers and account managers serving more than 40,000 patients annually by improving workflows and system capabilities.
- Developed project timelines and roadmaps, ensuring alignment with stakeholder expectations.
Technical Product Manager / Product Owner
Marrick Medical Finance
Denver, CO
01.2021 - 09.2023
- Coordinated cross-department and development resources for three B2B SaaS companies across three platforms, supporting $80 million in annual revenue for a 120-person medical lien financing company.
- Owned backlog management and wrote user stories and product requirements in Jira, partnering with stakeholders across business, operations, UX, and engineering.
- Spearheaded the development of an API integrating four external software systems with two internal systems, automating billing, payments, operational tasks, and accounting processes and reducing time costs associated with new account entry by 33%.
- Partnered with UX, internal stakeholders, and external executive teams to validate quarterly roadmap opportunities and prioritize the highest-impact customer improvements.
- Migrated two Kanban teams to full Scrum teams, improving adaptability to changing business requirements and strengthening Agile team practices.
Business Analyst and Quality Assurance Analyst
Marrick Medical Finance
03.2018 - 01.2020
- Gathered project requirements, authored documentation, and influenced the design and implementation of feature requests across two systems, reducing rework by 35%.
- Wrote user stories, tracked product requirements, and collaborated with multiple partners to clarify business needs and support delivery.
- Collaborated with key stakeholders including C-level, operational, clinical, legal, and other departments to support senior leadership initiatives.
- Analyzed financial and operational data to identify trends and support decision-making.
Business Systems Analyst, Quickbase Developer
West Coast Better Homes
Los Angeles, CA
07.2019 - 01.2020
- Developed a data warehouse that integrated four applications into one Quickbase database, streamlining communication, documentation, and analytics across a 45-person company.
- Used formulas and native tooling to reduce repetitive data entry and improve workflow efficiency.
- Collaborated with cross-functional teams to gather requirements and maintain system documentation and user guides.
Business Systems Analyst, Quickbase Developer
Access Surgical
Denver, CO
12.2021 - 02.2022
- Reduced data entry time from 15 minutes to 6 minutes by identifying workflow pain points and migrating the client from an existing system and Excel-based process.
- Extracted and transformed five years of data from a MySQL database to fit a Quickbase data model and successfully loaded it into the application.
Education
B.A. - Spanish
Metropolitan State University of Denver
Denver, CO12.2015
Skills
- Product Management
- Roadmap Planning
- Jira Backlog Management
- User Stories
- Requirements Gathering
- Agile/Scrum
- Cross-Functional Leadership
- Stakeholder Management
- Process Automation
- API Integrations
- Data Analysis
- Operational Efficiency
- UX Collaboration
- Change Management
- Technical Documentation
- SQL
- MySQL
- PostgreSQL
- Power BI
- Advanced Excel
- Customer relations
- Requirements analysis
Additional Tools
- Jira
- Quickbase
- Hasura
- API Integrations
- Adobe XD
- Power BI
- Excel
- MySQL
- PostgreSQL
Timeline
Engineering Program Director
Marrick Medical Finance
09.2023 - Current
Business Systems Analyst, Quickbase Developer
Access Surgical
12.2021 - 02.2022
Technical Product Manager / Product Owner
Marrick Medical Finance
01.2021 - 09.2023
Business Systems Analyst, Quickbase Developer
West Coast Better Homes
07.2019 - 01.2020
Business Analyst and Quality Assurance Analyst
Marrick Medical Finance
03.2018 - 01.2020
B.A. - Spanish
Metropolitan State University of Denver