Amanda Lundy

Work History

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11.2023 - Current

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Improved overall team performance by implementing efficient management strategies and providing clear guidance.
Worked with management team to implement proper division of responsibilities.
Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
Interacted well with customers to build connections and nurture relationships.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assisted in recruiting, hiring and training of team members.

GMP Investments

11.2022 - 07.2024

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Increased sales through effective merchandising strategies and targeted promotions.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Oversaw daily operations to maintain store cleanliness and organization.

Chartwells Schools Dining Services

05.2021 - 10.2022

Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
Oversaw lunchroom workers and kitchen staff in preparation, delivery and cleaning duties.
Assisted students in making healthier food choices, promoting overall wellness and better academic performance.
Assisted with the set-up and tear-down of lunchroom facilities before and after meal periods, maintaining an organized workspace for efficient operation.
Handled cash transactions efficiently while adhering to strict confidentiality protocols surrounding student account information.
Prepared ingredients and recipe components ahead of time.
Served food according to temperature, safety, and presentation guidelines.
Tracked meal purchases and accepted payments at cash register.
Provided exemplary service to students, staff, and visitors.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.