Amanda Lupton
Clinton,KY
Summary
Proven leader in retail and customer service, with a track record of exceeding sales targets at Dollar General Market by leveraging exceptional product management and interpersonal skills. Skilled in inventory control and customer engagement, I consistently enhance customer satisfaction and loyalty. Demonstrates adaptability and a results-driven approach, with a commitment to maintaining high retail metrics and goals. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Reliable and upbeat Customer service manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Lead Sales Key Holder
Dollar General Market
07.2022 - 02.2023
- Achieved monthly sales targets consistently through focused goal-setting and diligent follow-up on potential leads.
- Implemented creative visual merchandising displays that attracted customers'' attention and promoted sales growth.
- Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Union City Daily Messenger
Insertion Department
07.2021 - 07.2022
- Cultivated positive working relationships with clients through professional communication and prompt service.
- Provided shipping documentation and relayed information to recipients.
- Assisted in warehouse organization, improving overall operational productivity.
- Adapted quickly to last-minute changes in schedule or route requirements, maintaining flexibility under pressure.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Stuffing inserts into newspapers for several papers in the Kentucky and Tennessee areas.
- Labeling and putting on pallets for delivery and getting them ready for pick up
Customer Advocate Specialist
TeleTech Holdings
08.2014 - 02.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Supported marketing initiatives by gathering testimonials from satisfied customers that showcased the company''s commitment to quality service.
- Resolved complex customer issues with a high level of professionalism and empathy.
- Maintained detailed records of all client interactions, ensuring accurate documentation for future reference or escalations when necessary.
- Worked diligently to meet and exceed key performance indicators, demonstrating a strong commitment to customer service excellence.
- Conducted follow-up calls to ensure client satisfaction and gather valuable feedback for continuous improvement.
- Coordinated closely with sales representatives to facilitate seamless transitions from prospecting to account management stages.
- Managed a high volume of incoming calls, maintaining composure during peak periods to deliver exceptional service.
- Trained new team members on company policies and procedures, ensuring consistent customer experiences.
- Developed rapport with clients, strengthening long-term relationships and promoting brand loyalty.
- Implemented strategies to reduce hold times and improve overall call center performance metrics.
- Streamlined communication channels for improved customer service and faster response times.
- Assisted customers in navigating company website features and troubleshooting technical issues as needed.
- Handled sensitive customer information with discretion while adhering to strict data privacy regulations.
- Participated in regular team meetings, sharing insights and best practices for ongoing development of the Customer Advocate Specialist role.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Advocate
LYNX Services, A Solera
02.2014 - 08.2014
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Contacted outside providers on behalf of customers to help solve problems.
- Monitored customer feedback closely, making necessary adjustments to meet their expectations consistently.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Generated detailed reports to track customer service metrics and overall customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained detailed database to develop promotional sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service/backup CSM
Walmart Supercenter
03.2012 - 04.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Processed returns and exchanges
- Cashed checks, wire transfers and money orders
Education
High School Diploma -
Carlisle County High School
Bardwell, KY05.2003
Skills
- Store operations
- Retail Sales
- Sales Presentations
- Inventory Control
- Technical skills
- Pricing
- Product Management
- Loss Prevention
- Customer Service
- Cash Handling
- Customer Service Management
- Training and mentoring
- Staff Training and Development
- Cash Handling Accuracy
- Alarm systems
- Store maintenance
- Bank Deposits
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Team Cooperation
- Team Leadership
- Creative Thinking
- Positive Customer Engagement
- Decision-Making
- Goal-Driven
- Excellent Written and Verbal Communication
- Flexible Hours
- Inventory and Stocking
- Store Organization
- Cash Register Operation
- Store Opening and Closing
- Building Customer Loyalty
- Product Knowledge
- Team Supervision
- Payment Processing
- Sales floor organization
- Ability to Lift 40 pounds
- Cash Drawer Management
- POS Software
- Register Opening and Closing
- Store Policies and Procedures
- Product Merchandising
- Retail Metrics and Goals
- Microsoft applications proficiency
Timeline
Lead Sales Key Holder
Dollar General Market
07.2022 - 02.2023
Union City Daily Messenger
Insertion Department
07.2021 - 07.2022
Customer Advocate Specialist
TeleTech Holdings
08.2014 - 02.2020
Customer Advocate
LYNX Services, A Solera
02.2014 - 08.2014
Customer Service/backup CSM
Walmart Supercenter
03.2012 - 04.2014
High School Diploma -
Carlisle County High School