Hi, I’m
Amanda L Wilson
Shelbyville,KY
Summary
I am a detailed oriented person who strives to reach all goals set in a timely manner while maintaining professionalism in both public and office settings. I am always eager to learn new skill sets and obtain new knowledge to excel in my position. I am self motivated in completing tasks while working independently or within a team.
Overview
11
years of professional experience
Work History
Spectrum Charter
SMB BILLING AGENT I
12.2024 - Current
Job overview
- Answered phone calls and provided friendly, knowledgeable service regarding Small Business Billing.
- Pursued and processed payments for outstanding balances.
- Maintained up-to-date client records, ensuring that all relevant information was accurately documented in the database.
- Enhanced customer satisfaction with detailed explanations of charges and prompt resolution of disputes.
- Managed multiple priorities simultaneously during peak times without compromising quality or timeliness of work delivery.
- Improved billing accuracy by conducting thorough reviews of invoices and account statements.
- Handled sensitive client information discreetly, adhering to strict confidentiality protocols at all times.
- Updated accounts with latest personal details and payment information.
- Streamlined collection processes by setting up automated payment reminders for overdue accounts.
- Bolstered customer retention rates by addressing and resolving billing inquiries in a timely and professional manner.
- Dealt with problems with calm and professionalism to deliver optimal resolutions.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Utilized various software programs to process customer payments.
Spectrum Charter
RSC III
04.2023 - 12.2024
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Seven County Services
Medicaid Waiver Direct Support Worker
01.2016 - 01.2022
Job overview
- Work directly with people with physical disabilities and/or intellectual disabilities with the aim of assisting the individual to become integrated into his/her community or the least restrictive environment
- Monitored and assisted with daily living activities, bathing, grooming, and room care
- Delivered personal care and support aligned with individual support plans
- Transported individuals in personal or company vehicle for community outings or scheduled appointments
- Administered medications and set up reminders for clients in alignment with medication administration record
- Advised clients on proper self-care, personal hygiene and other important topics affecting their personal wellbeing
- Helped clients learn how to take care of themselves by working with their disabilities to find new ways of completing common tasks
- Provided companionship throughout day, engaging clients in conversation and activities
- Performed routine housekeeping, including making beds, doing dishes, and sweeping
- Cooked meals based on nutritional requirements and special diets
- Managed the client's daily living needs such as shopping, organizing medicines and transporting them to their medical appointments
- Kept Case Manager up to date on any changes, progression or regression in monthly meetings or via email if needed immediate attention
- Kept Guardian up to date on any and all medical, dental, vision, and psychiatric visits
- Communicated with all medical, dental, vision, psychiatric, etc for client and Guardian in person, via email, and via Zoom
- Responsible for pick up, sorting, and administering all prescribed medication s and medication changes
- Assisted client with ambulation, stability and safety, wheelchair, walker, hoyer lift, crutches and other equipment
Expanded Horizons
Community Living Support Provider
09.2013 - 12.2015
Job overview
- Worked closely with individuals living with [Type] disabilities to improve self-sufficiency by building up important life skills
- Administered program budget, including preparing knowledgeable recommendations and monitoring expenses
- Connected clients with services through robust education programs and personalized service
- Assisted client in volunteer work
- Assisted client with making healthier choices for weight loss and an exercise program put in place with her plan of care
- Assisted client in having and maintaining relationships with peers
Education
College of Direct SupportsLouisville, Ky
01.2013
Thornhill Adult Education CenterFrankfort, Ky
GED
01.1992
Skills
- Ability to follow set rules and protocol
- Excellent verbal and written communication
- Astute observation skills
- Active listening
- Monitoring
- Critical thinking and decision making
- Time management
- Complex problem solving
- Billing software for payment processing and invoicing
- Behavior recognition
- Reading Comprehension
- Customer and personal service
- Trained people in a multi-function statewide data base
- Trouble shooting
- Empathy
- Multitasking
- Dependability
- Deadline oriented
- Knowledgeable in Word and Excel
- Assigned jobs and dispatched technicians a statewide database and in multiple states
- Invoice processing
- Assigned special projects
- Trained other employees on special projects
- Used multiple programs throughout the day
- Strong conflict resolution skills
- Ability to follow chain of command
- Proffesionalism
Timeline
SMB BILLING AGENT I
Spectrum Charter
12.2024 - Current
RSC III
Spectrum Charter
04.2023 - 12.2024
Medicaid Waiver Direct Support Worker
Seven County Services
01.2016 - 01.2022
Community Living Support Provider
Expanded Horizons
09.2013 - 12.2015
Thornhill Adult Education Center
GED
College of Direct Supports
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