Amanda Lyles
Washington,DC
Summary
Profound database management skills Remarkable ability to communicate effectively, both orally and writing Ability to compile information and prepare reports Excellent coordination skills
Overview
5
5
years of professional experience
Work History
Customer Service Representative
L.S Caldwell & Associates
- Provided primary customer support to internal and external customers.
- Sought out extra training opportunities to enhance knowledgeable information regarding customer's professional licenses.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Updated account information to maintain customer records.
- Responded to customer calls and emails to answer questions about professional licenses and educational requirements.
- Responded proactively and positively to rapid change.
Administrative Assistant
Sunshine Learning Center
Washington, DC
2018.03 - 2019.09
- Collaborated with teacher to devise and implement developmentally appropriate lessons
- Informed parents of child’s progress and areas of concerns during parent teacher conference
- Organize files and collect data to be entered into the computer
- Handled confidential and legal documents pertaining to the students
- Created and enforced child based hands on curriculum to promote student interest and receptive learning
- Designed compelling lessons plans focused on literate and writing learning goals for Pre-K levels classes
- Operate a variety of office machines such as copiers, calculators and computer equipment.
Linen Technician
Virginia Hospital Center
Arlington, VA
2017.04 - 2017.12
- Supplied patients rooms with linen
- Removed dirty linens from patients room and soiled closets
- Packed linen carts to be delivered to areas of the hospital
- Unloaded and loaded soiled and clean linen for vehicles
Front Desk Attendant
Quality Inn & Suites
Camp Springs, MD
2017.01 - 2017.09
- Greeted and registered guests and issued room keys
- Balanced all rebates and other miscellaneous charges
- Processed credit card transactions during their checkout process
- Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability
Linen Attendant
Deanwood Rehabilitation and Wellness Center
, Washington
2016.07 - 2017.01
- Replenished guests with supplies and amenities
- Cleaned and returned vacant rooms to occupant ready status
- Stocked room attendant carts with supplies
- Kept utility sink room in clean, neat, and orderly condition
Call Taker
Yellow Cab Company
Washington, DC
2015.01 - 2016.05
- Placed phone orders accurately into computers and drivers telephone
- Monitored orders and relay information, pleasantly to drives and customer
- Answered an average of 80 calls, emails, and faxes per day
- Properly directed inbound calls in phone queues to improve call flow by 15
Education
National Credentialing Program – Child Development Associate First Aid/CPR Certified -
Graduate School
Washington, DCHigh School Diploma -
Suitland High School
Forestville, MD06.2011
Skills
- Time Management Skills
- Billing and Coding
- Strong Interpersonal Skills
- Dedicated team player
- Data Entry
- Customer Service
- Microsoft Office Specialist
- Clerical Support
- Business Writing
- Communication Skills
- Patient Care
- Due Diligence
Timeline
Administrative Assistant
Sunshine Learning Center
2018.03 - 2019.09
Linen Technician
Virginia Hospital Center
2017.04 - 2017.12
Front Desk Attendant
Quality Inn & Suites
2017.01 - 2017.09
Linen Attendant
Deanwood Rehabilitation and Wellness Center
2016.07 - 2017.01
Call Taker
Yellow Cab Company
2015.01 - 2016.05
Customer Service Representative
L.S Caldwell & Associates
National Credentialing Program – Child Development Associate First Aid/CPR Certified -
Graduate School
High School Diploma -
Suitland High School