Summary
Overview
Work History
Education
Skills
Certificates and Awards
Timeline
Generic

Amanda-Lyn Brown

Dallas

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Now seeking a long-term position with potential for growth to support the supervisors and management team with problem-solving skills, organization and efficiency.

Overview

18
18
years of professional experience
4019
4019
years of post-secondary education

Work History

Customer Service Specialist

May Trucking Company
09.2020 - Current
  • Building and maintaining relationships with customers.
  • Providing detailed status updates and/or potential issues or delays on all shipments.
  • Communicating and helping to resolve any problems that may occur from time of shipment, all the way through delivery.
  • Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in an increase in customer satisfaction.
  • Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions.
  • Managed a high volume of incoming calls and emails.
  • Accepting and building tendered loads within our operating system via EDI.
  • Scheduled the loading and delivery appointments for my assigned customers.
  • Building and updating tracking spreadsheets for each account.

Cinnabon

Pilot Flying J
09.2017 - 07.2019
  • Processed payment by cash, check, credit cards, vouchers, or automatic debits.
  • Maintained professional appearance, clean and well-groomed as per standards.
  • Prepared hot and cold food assignments neatly, accurately, and in a timely fashion.
  • Displayed exceptional customer service skills by putting the needs of the patron first, serving consistently presented and prepared foods, and representing company image and standards always.

Office Manager

Heppner Chiropractic
12.2010 - 03.2011
  • Reviewed daily patient records to ensure accurate and timely billing.
  • Submitted electronic and paper claims documentation for prompt filing.
  • Checked insurance eligibility and obtained authorizations as well as ensuring completion of superbills.
  • Helped patients in understanding financial obligations as well as established payment arrangements for outstanding balances.

Administrative Assistant

Dallas Chiropractic
08.2007 - 02.2010
  • Oversaw inventory and office supply purchases.
  • Performed scheduling, confirming and checking in patients upon arrival.
  • Improved timely paying of bills by developing flexible payment plans for patients.
  • Verified and created claim numbers by communicating with various insurance companies.
  • Maintained accurately filing convention by sorting, organizing and creating new filing system.

Education

GED Certificate -

Chemeketa Community College
01.2009

GED Certificate -

Chemeketa Community College
01.2009

Skills

  • Patient/Customer Care
  • Computer proficiency
  • Medical Records, Billing and Scheduling
  • Data entry
  • Microsoft Office, Excel and Word
  • Insurance Verification
  • Problem resolution
  • Exceptional Customer service
  • Detail Oriented
  • Organizational Skills
  • Timely Communication
  • Great Work Ethic and Morality
  • Excellent written and oral communication

Certificates and Awards

Team Member of the Month, 04/01/17

Timeline

Customer Service Specialist

May Trucking Company
09.2020 - Current

Cinnabon

Pilot Flying J
09.2017 - 07.2019

Office Manager

Heppner Chiropractic
12.2010 - 03.2011

Administrative Assistant

Dallas Chiropractic
08.2007 - 02.2010

GED Certificate -

Chemeketa Community College

GED Certificate -

Chemeketa Community College

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