Amanda Lynch
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
Center For Urban Community Services CUCS
04.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Participated in psychiatric consultation, supervision, program meetings and in-service trainings.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Case Worker
Med-rite Urgent Care
08.2023 - 01.2024
- Assisted refugees in accessing social services, including housing, medical care, and education
- Conducted initial assessments to determine clients' needs and developed individualized case plans
- Coordinated with community organizations to provide resources and support for refugees
- Provided crisis intervention and support for clients facing challenges and barriers
- Collaborated with interpreters to ensure effective communication between clients and service providers
- Participated in team meetings and trainings to enhance skills and knowledge in refugee resettlement work.
- Conducted cultural orientation sessions to help clients adjust to their new environment
Lead Manager
7-11 Convenience Store
01.2022 - 08.2023
- Managed a team of 10 employees in achieving departmental goals and objectives
- Managed daily store operations, including opening and closing procedures, inventory management, and cash handling
- Collaborated with other store leads to ensure consistent and effective store operations across multiple locations
- Trained new employees on store policies, procedures, and product knowledge
- Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage
- Maintained a clean and safe store environment by enforcing company policies and procedures
Patient Care Coordinator
Essen Medical Associates
08.2021 - 01.2022
- Managed and coordinated patient appointments, ensuring timely and efficient scheduling
- Collaborated with healthcare providers to develop and implement personalized care plans for patients
- Assisted in obtaining and organizing patient medical records and insurance information
- Conducted patient intake interviews and assessments to determine individual needs and goals
- Maintained accurate and confidential patient records and documentation
- Ensured compliance with all medical and legal regulations and standards.
Case Manager
Abbott House
07.2020 - 08.2021
- Developed and maintained relationships with at risk youth and their families
- Created individualized service plans to address clients' physical, emotional, and social needs
- Coordinated and monitored services and resources for clients, including mental health services, educational support, and vocational training
- Provided crisis intervention and support to youth and their families as needed
- Maintained accurate and thorough documentation of client progress and services provided
- Demonstrated cultural sensitivity and competence in working with diverse youth and families
Administrative Assistant
Kips Bay Boys & Girls Club
06.2015 - 09.2018
- Scheduled and coordinated interviews and onboarding for new employees
- Assisted with budget tracking and expense reports
- Maintained office supplies and equipment, ordering new supplies as needed
- Responded to emails and phone inquiries, directing them to the appropriate personnel
- Managed calendar and scheduled appointments and meetings
- Provided administrative support to senior executives and managers
Youth Development Specialist
Boys And Girls Club Of Northtown
03.2017 - 06.2018
- Boosted youth engagement by incorporating experiential learning and interactive activities into curriculum.
- Enhanced program effectiveness by regularly assessing and adapting strategies based on participant feedback and needs.
- Developed strong relationships with youth, fostering a supportive environment that encouraged personal growth and goal achievement.
- Promoted positive behaviors among participants by implementing evidence-based prevention and intervention techniques.
- Collaborated with fellow staff members to design comprehensive programs addressing the diverse needs of participating youths.
Education
Bachelor of Science - Criminal Justice
SUNY College At Buffalo State University
05.2020
Skills
- Client Advocacy
- Proficient in AWARDS
- Case Information Confidentiality
- Client Interaction
- Assessment Skills
- Motivational Interviewing
- Behavioral observation
- Budgeting
- Data Entry
- Office Management
- Payroll and Budgeting
- Invoice Processing
- Appointment Scheduling
- Excel Spreadsheets
Contact
The Bronx, NY 10460
Education
Buffalo
Certification
- CPR/AED Certification
- CPI/TCI
Timeline
Case Manager
Center For Urban Community Services CUCS
04.2024 - Current
Case Worker
Med-rite Urgent Care
08.2023 - 01.2024
Lead Manager
7-11 Convenience Store
01.2022 - 08.2023
Patient Care Coordinator
Essen Medical Associates
08.2021 - 01.2022
Case Manager
Abbott House
07.2020 - 08.2021
Youth Development Specialist
Boys And Girls Club Of Northtown
03.2017 - 06.2018
Administrative Assistant
Kips Bay Boys & Girls Club
06.2015 - 09.2018
- CPR/AED Certification
- CPI/TCI
Bachelor of Science - Criminal Justice
SUNY College At Buffalo State University
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