Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Lynch

Richmond,KY

Summary

Dynamic and results-driven professional with extensive experience at Walmart, excelling in team leadership and customer service management. Proven ability to enhance operational efficiency and drive sales growth through effective training and conflict resolution. Skilled in inventory management and fostering a positive team environment, ensuring high levels of employee engagement and satisfaction.

Overview

21
21
years of professional experience

Work History

Shift Leader

Walmart
07.2022 - Current
  • Assisted team members in daily operations and maintained workflow efficiency.
  • Learned safety protocols to ensure compliance within the workplace environment.
  • Supported management in training new staff on operational procedures and standards.
  • Organized inventory and supplies to optimize accessibility and reduce downtime.
  • Adapted quickly to changing priorities while maintaining focus on service quality and teamwork.
  • Monitored equipment performance to identify maintenance needs and prevent disruptions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Academy Facilitator

Walmart
10.2019 - 07.2022
  • Facilitated engaging learning sessions to enhance student participation and understanding.
  • Developed and implemented curriculum plans aligning with educational standards and best practices.
  • Collaborated with educators to integrate technology tools into lesson plans, improving instructional delivery.
  • Assessed student performance through various evaluation methods, providing targeted feedback for improvement.
  • Coordinated workshops and training sessions for staff, fostering professional development opportunities.
  • Analyzed participant data to identify trends, informing adjustments in program strategies and content delivery.
  • Mentored new facilitators, enhancing their skills in classroom management and instructional techniques.
  • Designed meaningful project-based assignments that allowed students to apply their knowledge in practical situations while gaining hands-on experience.
  • Measured student progress using both formative and summative assessments, providing valuable data to guide instruction decisions.
  • Provided ongoing support for struggling learners through regular check-ins, modified assignments, or additional resources tailored to their individual needs.

Assistant Manager

Walmart
08.2015 - 10.2019
  • Led team in executing daily operations, ensuring adherence to company policies and procedures.
  • Developed training materials and conducted sessions to enhance staff performance and productivity.
  • Streamlined workflow processes, resulting in improved operational efficiency across departments.
  • Coordinated cross-departmental initiatives, fostering collaboration and communication among teams.
  • Analyzed performance metrics to identify areas for improvement and implement effective solutions.
  • Mentored junior staff, providing guidance on best practices and professional development opportunities.
  • Facilitated regular meetings to assess project progress and align team objectives with organizational goals.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Enhanced team productivity by streamlining operational processes.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Field Project Supervisor

Walmart
05.2008 - 08.2015
  • Supervised field project operations, ensuring adherence to safety protocols and operational standards.
  • Coordinated resource allocation and scheduling to optimize workflow efficiency across multiple projects.
  • Led project teams in executing tasks, mentoring staff to enhance skills and performance.
  • Implemented process improvements that increased project delivery speed and reduced costs.
  • Monitored project progress, identifying risks and developing mitigation strategies for successful outcomes.
  • Facilitated communication between stakeholders, ensuring alignment on project goals and timelines.
  • Conducted site inspections to assess compliance with regulations and quality standards.
  • Delivered completed projects on time by prioritizing multiple tasks.
  • Supervised work of [Number] team members, offering constructive feedback regarding work performance.
  • Trained employees in safety procedures and protocols as directed by company regulations.
  • Streamlined workflow processes within the team by identifying bottlenecks and implementing effective solutions.
  • Coordinated emergency response efforts during unexpected incidents to minimize downtime and ensure project continuity.
  • Managed diverse teams of field personnel, coordinating schedules and assigning tasks to maximize productivity.
  • Reduced on-site safety incidents by conducting regular safety training sessions and enforcing strict safety protocols.
  • Developed comprehensive project plans, outlining budgets, timelines, resources needed, and milestones to achieve success.

Assistant Manager

Walmart
04.2006 - 05.2008
  • Generated repeat business through exceptional customer service.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Sales Associate

Walmart
04.2004 - 04.2006
  • Increased customer satisfaction through personalized service and product recommendations.
  • Managed inventory levels to ensure optimal stock availability and minimize shortages.
  • Trained new sales associates on company policies and effective sales techniques.
  • Collaborated with team members to achieve sales targets and enhance store performance.
  • Implemented visual merchandising strategies to enhance product visibility and appeal.
  • Developed strong relationships with repeat customers to drive loyalty and repeat business.
  • Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.

Education

High School Diploma -

Stratford
Washington
05-2001

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Team motivation
  • Customer service focus
  • Creative problem solving
  • Customer service management
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • Staff education and training
  • Goal setting and tracking
  • Motivational leadership
  • Inventory counts
  • Complaint resolution
  • Sales and upselling
  • Assigning work
  • Safety processes and procedures
  • Shift paperwork completion
  • Issue resolution
  • Role modeling
  • Daily workflows
  • Staff development
  • Policy enforcement
  • Professional appearance
  • Operations management
  • Interpersonal relations
  • Diplomatic and fair
  • Policy and procedure enforcement
  • Follow-up procedures
  • Decision-making capacity
  • Daily briefing facilitation
  • Multitasking Abilities
  • Staff engagement
  • Shift leadership
  • Attention to detail
  • Multitasking
  • Active listening
  • Organizational skills
  • Time management
  • Task prioritization
  • Relationship building
  • Critical thinking

Timeline

Shift Leader

Walmart
07.2022 - Current

Academy Facilitator

Walmart
10.2019 - 07.2022

Assistant Manager

Walmart
08.2015 - 10.2019

Field Project Supervisor

Walmart
05.2008 - 08.2015

Assistant Manager

Walmart
04.2006 - 05.2008

Sales Associate

Walmart
04.2004 - 04.2006

High School Diploma -

Stratford

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Amanda Lynch