Amanda Macaluso
Dickinson,TX
Summary
Dynamic individual with hands-on experience in Business and Medicine and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Operations
SailTime Houston
03.2020 - Current
- Worked collaboratively with base staff and leadership to implement new procedures and improve school development and growth for 5 years.
- Defined, implemented, and revised operational policies and guidelines. for base during fast-paced growth from small fleet of 4 yachts to 12.
- Oversaw day-to-day activities in accordance with business objectives and departmental goals for base and fractional company brand.
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity increasing growth of program by 50% in 5 years.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives for national fractional brand and market.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided 9 instructor staff and up to 5 base team members to maintain high productivity and performance metrics.
- Scheduled between 3-10 employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success from training fleet of 1 boat to 4 boats in 5 years.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Physical Therapy Assistant
Riverkids Pediatric Therapy
02.2018 - 03.2020
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Provided in-home therapeutic treatments to patients assigned by supervising PT to reach and attain goals and outcomes.
- Communicated with supervising and collaborating therapist and family members to provide updates on patient care and progress.
- Adapted exercises to suit varied ages and abilities for personalized patient care.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Documented each patient case with updates in computer system.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
Licensed Physical Therapy Assistant
United Therapy Services
06.2016 - 04.2018
- Communicated with care staff, care agencies and supervising therapist to provide updates on patient care and outcomes.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Adapted exercises to suit varied abilities for personalized patient care.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
- Improved patient mobility using passive and active therapeutic exercises.
- Documented each patient case with updates in computer system.
- Developed and facilitated patient specific stretching and strengthening programs.
- Monitored patient progress and reported changes to physical therapist.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Facilitated patient and family education and training on assistive device and adaptive equipment uses.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
- Educated patients and families on exercises and proper body mechanics.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
Licensed Physical Therapy Assistant
UTMB Galveston
08.2015 - 06.2016
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Communicated with physicians to provide updates on patient care.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Adapted exercises to suit varied ages and abilities for personalized patient care.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
- Improved patient mobility using passive and active therapeutic exercises.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
- Documented each patient case with updates in computer system.
- Implemented kinesiology taping to improve joint range of motion and reduce inflammation.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Developed and facilitated patient specific stretching and strengthening programs.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Monitored patient progress and reported changes to physical therapist.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Facilitated patient and family education and training on assistive device and adaptive equipment uses.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Administered ultrasound, diathermy or other therapeutic modalities.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
- Educated patients and families on exercises and proper body mechanics.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
Financial Services Representative
Guaranty Bank
11.2006 - 10.2008
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers with compromised debit cards and issued new credentials.
- Sold and cross-sold bank products to new and existing customers.
- Provided customer records, account statements and copies of checks.
- Removed mutilated currency from circulation.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
Administrative Assistant/Event Assistant
Geologics, Inc Contract to Boeing
05.2005 - 07.2006
- Provided office support to Houston Leadership Center meeting attendees, guests and Executive staff.
- Mediated issues with other service departments during executive meetings.
- Processed reservation requests and administration regarding company wide conference room scheduling.
- Generated reports and matrixes for tracking conference room audits.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols. Presented with Boeing PRIDE award for exemplifying outstanding customer service and service quality with peers and management employees.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as 200 guests.
Education
Associate of Applied Science - Physical Therapy Assistant
Houston Community College
Houston, TX05-2015
Skills
- Operational Management
- Active listening
- Strong Organizational Skills
- Client account management
- Problem-solving aptitude
- Oversee administrative functions
- Customer retention
- Program optimization
- Professional demeanor
- Cross-functional team leadership
- Customer relations
- Policy/program development
- Sound judgment & Excellent communication skills
- 10-key by touch
- 60 WPM
Certification
- Physical Therapist Assistant License (PTA) - Texas Board of Physical Therapy. Expired-Renewal in Process
Timeline
Director of Operations
SailTime Houston
03.2020 - Current
Physical Therapy Assistant
Riverkids Pediatric Therapy
02.2018 - 03.2020
Licensed Physical Therapy Assistant
United Therapy Services
06.2016 - 04.2018
Licensed Physical Therapy Assistant
UTMB Galveston
08.2015 - 06.2016
Financial Services Representative
Guaranty Bank
11.2006 - 10.2008
Administrative Assistant/Event Assistant
Geologics, Inc Contract to Boeing
05.2005 - 07.2006
Associate of Applied Science - Physical Therapy Assistant
Houston Community College
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