Amanda Macdonald
Albertville,MN
Summary
Adept at driving operational excellence and fostering strong cross functional team relationships. My tenure at Slumberland Furniture Corporate Headquarters and Target showcases a blend of strategic project development and effective communication. Achieved significant safety improvements, fostered a positive risk and safety culture and employee and customer satisfaction. Spearheaded initiatives that significantly enhanced efficiency, incident reduction, and client/employee satisfaction; while fostering a culture of continuous improvement and collaboration. Expert in strategic project planning and customer retention, achieving notable business growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Wright County Licensed In-Home Child Care Owner
Lavender Blue Daycare
09.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Risk Management & Safety Manager
Slumberland Furniture Corporate Headquarters
12.2015 - 09.2017
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Developed and implemented company procedures that reduced job site accidents Number%.
- Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
- Monitored legislative updates relating to workplace health and safety, ensuring ongoing compliance with regulations.
- Spearheaded initiatives aimed at reducing worker exposure to hazardous materials through proper handling techniques and personal protective equipment usage.
- Consistently achieved high levels of employee engagement in safety meetings, fostering an environment focused on continuous improvement.
- Customized safety training materials for different learning styles, increasing engagement and retention.
- Enhanced workplace safety and reduced incident rates by implementing comprehensive risk assessment procedures.
- Developed and enforced strict safety protocols, significantly lowering number of workplace accidents.
- Collaborated with HR to integrate safety considerations into employee onboarding and continuous education.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Engaged with workforce through safety committees, promoting open dialogue and continuous improvement.
- Analyzed incident reports to identify trends and areas for safety improvement.
- Streamlined emergency response procedures, ensuring rapid and efficient action in critical situations.
- Provided expert advice on ergonomic practices, significantly reducing work-related musculoskeletal disorders.
- Coordinated with external safety consultants to bring fresh perspectives on improving workplace safety standards.
- Developed and executed training programs for employees, improving overall safety awareness and compliance.
- Coordinated facility inspections with external auditors to ensure adherence to industry best practices and regulatory requirements.
- Monitored compliance with local, state, and federal safety regulations, ensuring company met all legal requirements.
- Championed a positive safety culture by promoting employee involvement in health and safety initiatives.
- Established emergency response plans, ensuring preparedness in the event of a crisis or disaster.
- Oversaw contractor selection process from a safety perspective, evaluating prospective vendors'' capabilities in maintaining a safe working environment during projects execution phase.
- Advocated for investment in advanced safety technologies, leading to more efficient hazard detection.
- Tailored safety programs to specific departmental needs, enhancing overall effectiveness.
- Updated and maintained safety documentation, keeping records accurate for audits and compliance checks.
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Leveraged OSHA standards as a basis for developing effective safety protocols tailored to organizational needs.
- Orchestrated successful certification of company under recognized safety management standards.
- Led cross-functional teams in safety drills, improving preparedness for various emergency scenarios.
- Cultivated strong working relationships with cross-functional teams, facilitating collaborative efforts to maintain a safe and healthy workplace for all employees.
- Fostered culture of safety, encouraging employees to report unsafe conditions without fear of retribution.
- Mentored junior staff members on professional development opportunities related to occupational health and Safety career paths.
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
- Negotiated with safety equipment suppliers, securing high-quality materials at cost-effective prices.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Streamlined incident reporting processes for accurate documentation and data-driven decision making.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Devised and monitored safety performance metrics to assess and improve safety performance.
Risk Management Specialist
Slumberland Furniture Corporate Headquarters
05.2014 - 12.2015
- Investigated allegations to check validity and recommend actions to minimize risk.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Taught employees how to control risks at front line.
- Instituted regular safety inspections and hazards management strategies to keep operations compliant.
- Employed strong program management skills to successfully define and manage ongoing initiatives designed to control Type risks.
- Facilitated knowledge sharing among industry peers by participating in conferences, workshops, and other professional networking events.
- Developed comprehensive risk management strategies for enhanced organizational resilience and continuity of operations.
- Led incident response efforts during crisis situations, coordinating resources effectively to minimize losses and protect the company''s reputation.
- Assisted in budgeting processes by providing forecasts on potential liabilities related to identified risks for more informed financial planning decisions.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
- Helped risk management team produce timely reports analyzing Type data.
- Worked closely with senior leadership to establish a strong risk culture within the organization, fostering an environment where employees feel empowered to raise concerns and contribute ideas for mitigating potential threats.
- Kept operations in line with government regulations by carefully checking documentation.
- Conducted in-depth analysis of financial data to uncover trends in credit risk, market risk, and operational risk that could impact business performance.
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
- Produced timely reports on Type processes, highlighting control programs' strengths and weaknesses in detail.
- Optimized insurance coverage levels by regularly reviewing policies, negotiating favorable terms with insurers, and assessing claims history data.
- Arranged risk management team meeting by preparing materials, updating calendars and setting up conference spaces.
- Improved overall risk awareness among employees through targeted training programs and communication initiatives.
- Contributed to regulatory compliance efforts by working closely with legal teams to interpret complex regulatory requirements related to risk management practices.
- Supported Number-member risk management team with multifaceted administrative assistance such as organizing and transmitting records.
- Verified certificates of insurance for accuracy and conformance with internal risk management policies and coordinated issuance to individuals and entities.
- Reduced company risk exposure by identifying, assessing, and mitigating potential threats to the organization.
- Managed company-wide complaints and subpoenas alongside legal teams and risk management staff.
- Handled Type claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
- Trained staff in risk management policies and monitored compliance to control company liability.
- Streamlined reporting processes for improved transparency in communicating key risks facing the organization at various levels of management.
- Managed a team of junior analysts tasked with supporting the development of enterprise-wide risk analyses and mitigation plans.
- Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Collaborated with cross-functional teams to ensure consistent application of risk management frameworks and standards across the organization.
- Supported executive decision-making with accurate risk assessments, advice on effective mitigation strategies, and regular reports on emerging risks.
- Enhanced the efficiency of internal audit processes by integrating advanced analytics techniques into traditional auditing methodologies.
- Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.
- Identified key risks and mitigating factors of potential investments such as asset types and values, legal and ownership structures and industry segments.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
- Built contingency plans to successfully handle financial emergencies.
- Worked within Software to compile and review information with pivot tables and charts.
- Coordinated ongoing efforts to strengthen risk culture and fine-tuned risk appetite for lending and funding activities.
Senior Team Leader
Target
10.2013 - 05.2014
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Set up and calibrated machinery to meet specific production requirements.
- Managed inventories and stock and kept detailed records of inventory use and sales.
- Championed a culture of continuous learning, fostering an environment conducive to professional growth and development.
- Fostered strong relationships with key stakeholders through regular updates, maintaining transparency on project status at all times.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
- Built a cohesive team culture by recognizing individual achievements while emphasizing collective success as the ultimate goal.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Assets Protection Team Leader
Target
04.2012 - 10.2012
- Coordinated response efforts during emergency situations, ensuring the safety of employees, customers, and company assets at all times.
- Developed strong relationships with store management, fostering an atmosphere of trust and collaboration for asset protection initiatives.
- Enhanced security measures by implementing effective surveillance strategies and utilizing advanced technology.
- Collaborated with cross-functional teams to drive process improvements, resulting in reduced operational costs related to asset protection efforts.
- Prevented potential losses by identifying areas of vulnerability within the organization and developing targeted action plans for improvement.
- Maintained a safe working environment through regular safety audits and adherence to company policies.
- Managed inventory control, ensuring accurate tracking and appropriate allocation of resources.
- Improved team performance by providing comprehensive training in assets protection procedures and protocols.
- Led undercover operations targeting organized retail crime rings, resulting in successful apprehensions and subsequent prosecution of offenders.
- Served as a liaison between the assets protection team and upper management, communicating progress updates on key initiatives and responding to inquiries as needed.
- Reviewed incident reports regularly, identifying trends in loss patterns to inform proactive asset protection strategies.
- Implemented preventative measures to guard against internal theft, including employee education programs and strict access controls.
- Played a key role in the onboarding process for new team members, ensuring thorough understanding of company policies and asset protection best practices.
- Wrote reports for internal and external crime, burglary, or theft.
- Controlled reduction of loss inventory by protecting company assets.
- Built cross-functional relationships with business partners to reduce losses.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Utilized various hand and power tools to secure premises and increase protection.
- Installed advanced camera technology, enabling better monitoring of sensitive areas and assets.
- Reduced theft rates by effectively tailoring camera installations to specific client needs.
Investigations Specialist
Target
05.2010 - 04.2012
- Maintained a high degree of professional ethics while handling sensitive and confidential information during investigations.
- Utilized various surveillance techniques effectively in gathering crucial evidence during covert operations.
- Managed complex caseloads, prioritizing tasks to ensure timely completion and optimal results.
- Contributed to a positive team environment by sharing knowledge and expertise with colleagues, fostering collaborative problem-solving and informationsharing.
- Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
- Reduced organizational risk by identifying potential threats through comprehensive investigative work.
- Conducted comprehensive interviews of witnesses, suspects, and informants to gather essential information for case building.
- Enhanced department efficiency with detailed record-keeping and timely report submissions.
- Applied analytical skills in reviewing financial records, transactional data, and other documents to identify patterns indicative of fraudulent activity or misconduct.
- Assisted other departments as needed for cross-functional investigations, ensuring seamless cooperation and coordination among teams.
- Carefully documented statements, observations, and evidentiary materials.
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Set up both auditory and visual monitoring and recording devices.
- Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
- Uploaded evidence into case management system each day.
Education
Bachelor Of Arts And Science - Criminal Justice & Law Enforcement
Metropolitan State University
Saint Paul, MN05.2010
Bachelor Of Science - Law Enforcement
Alexandria Technical College
Alexandria, MN05.2008
Skills
- Small business operations
- Relationship Building
- Customer Relations
- Client Service
- Project Management
- Operations Management
- Business Management
- Team Oversight
- Partnership Development
- Verbal and written communication
- Business Development
- Employee Development
- Staff Management
- Quality Management Systems
- Cost Reduction
- Business Planning
- Budget Development
- Strategic project planning
- Marketing tactics
- Profit and loss analysis
- Key partnership cultivation
- Customer Service
- Problem-solving abilities
- Self Motivation
- Decision-Making
- Adaptability and Flexibility
- Attention to Detail
- Professionalism
- Team Leadership
- Records Organization and Management
- Problem-Solving
- Data Analysis
- Inventory Management
- Operations Oversight
- Delegating Work
- Process Improvements
- Performance Improvement
- Marketing Strategies
- Effective Communication
- Proficient in Software
- Employee Relations
- Written Communication
- Customer Retention
Certification
Pediatric & Adult First Aid, CPR & AED
Wright County Licensed Family Child Care Provider; License Number: 1104442
Timeline
Wright County Licensed In-Home Child Care Owner
Lavender Blue Daycare
09.2020 - Current
Risk Management & Safety Manager
Slumberland Furniture Corporate Headquarters
12.2015 - 09.2017
Risk Management Specialist
Slumberland Furniture Corporate Headquarters
05.2014 - 12.2015
Senior Team Leader
Target
10.2013 - 05.2014
Assets Protection Team Leader
Target
04.2012 - 10.2012
Investigations Specialist
Target
05.2010 - 04.2012
Pediatric & Adult First Aid, CPR & AED
Wright County Licensed Family Child Care Provider; License Number: 1104442
Bachelor Of Arts And Science - Criminal Justice & Law Enforcement
Metropolitan State University
Bachelor Of Science - Law Enforcement
Alexandria Technical College
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