Amanda MacDonald
Sales Representative/BDR
Brownsville,TX
Summary
Motivated Sales Representative with solid foundation in sales, adept at building strong client relationships and driving revenue growth. Proven track record of meeting sales targets and contributing to team success. Demonstrates effective communication and negotiation skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Representative
British Swim School
05.2023 - Current
- As a Sales and Enrollment Representative with British Swim School I was responsible for making phone calls to customers that had shown interest through web registration or calling, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, and answering customers' questions.
Sales Manager
Stella's Retreats
05.2020 - 05.2023
- Property Management, online advertisement of vacation properties. Guest accommodations.
Sales Manager - Account Management
Isla Grand Beach Resort
06.2019 - 04.2020
- Identification of new opportunities. Lead generation actions throughout North America. Play an integral part in generating new sales that will turn into long-lasting relationships.
- Develop trust relationships with a portfolio of major clients. Acquire a thorough understanding of key customer needs and requirements.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives. Ensure the correct products and services are delivered to customers in a timely manner.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Client Success Manager
Diverse Staffing
05.2018 - 06.2019
- Identify sales leads, pitch goods or services to new clients, and maintain a good working relationship with new contacts.
- Identify new potential business segments and markets through analysis, and new potential business segments and markets through analysis, quantification, and validation. Areas that present significant incremental growth to the company should be prioritized. Develop identified accounts that are determined to have potential and strategic fit with the company. Evaluated market opportunities.
Executive Administrative Assistant
Rob Co
12.2017 - 05.2018
- Devoted myself to ensuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend company meetings and training seminars/webinars as required. Required to create sales opportunities for both the sales and recruiting departments by setting legitimate appointments (i.e. customer has the intent of showing up). Make outbound calls and help to direct inbound calls by setting appointments as well as updating customers and confirming or rescheduling the date and time. Maintain a follow-up system that encourages follow through with assigned prospects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Continuum of Care Specialist
Origins Behavioral HealthCare
04.2017 - 12.2017
- Coordinating with therapists, psychiatrists, nurse practitioners, patient advocates, clinical directors, clinical social workers, Corporate Director of Continuum of Care, Vice President of Business Development, and Business Development Managers to coordinate the patient's transition to life after the residential treatment after discharge. Helping patients in an acute setting which may be either at hospitals or another inpatient facility; meeting patients and discussing placement options or transitional living, sober living homes, intensive outpatient programming, assisted care facilities, nursing homes; and organizing medical records for transmittal to other hospitals if the patient required a higher level of care or alternative level of care. Knowledge of medical terminologies, and familiarity with the insurance policy coverage.
Recovery Advocate
Origins Behavioral HealthCare
01.2017 - 04.2017
- The Advocate's primary responsibility was to help facilitate substance abuse prevention lectures and group discussions and remain directly involved in monitoring and mentoring the patients. Direct care, support and support to the clinical operation was liaison between patients and staff and relayed pertinent patient information to appropriate clinical staff. At times would maintain files, facilitate and coordinate the patient's experience at Origins Behavioral Healthcare - Hannah's House.
- Transporting patients to and from meetings, events, and appointments is also a significant component of daily job functions.
Administrative Assistant
Casa Seafood
04.2016 - 01.2017
- Filing accounts payable and receivables, answering telephone
Human Resources Generalist
City of Brownsville
03.2015 - 04.2016
- Processing of Family Medical Leave Act requests. Conducts New Employee Orientation, Assigns and coordinates training for employees, Conducts investigations, Completes special projects by clarifying project objectives; sets timetables and schedules; conducts research; develops and organizes information; fulfilling transactions.
- Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements. Prepares reports by collecting, analyzing, and summarizing data.
Administrative Technician (Administrative Assistant)
The City of Brownsville
02.2013 - 03.2015
- Processed payroll, processed credit card transactions for various employees, and requested purchase orders through LOGOS software, electronic filing of documents through FORTIS software program, processed change requests and bank deposits, assisted patrons, and coordinated meetings.
Education
Masters Degree - Social Work
The University of Texas Rio Grande Valley
Brownsville, TX01.2022
Masters of Public Administration - Public Affairs
The University of Texas Rio Grande Valley
Brownsville, TX12.2015
Bachelors Degree - History
The University of Texas
Brownsville, TX12.2003
Associate in Art - undefined
Texas Southmost College
Brownsville, TX12.2003
Skills
- Customer service excellence
- Customer loyalty development
- Effective team communication
- Performance tracking and analysis
- Team leadership
- Effective relationship management
- Project management
- Customer retention
- Client engagement
- Data analytics
Accomplishments
- Successfully launched partnership between a Park District Swimming School and The British Swim School of Chicago-Lake County.
- Grew territory from $0 to $30,000 + average per month and over 1,100 new enrollments within a 90 day period.
- Collaborated with team of 4 in the development of the Conversion of Park District Swimmers to British Swim School Swimmers.
Certification
Driver's License
The Deans List multiple occasions, and Graduate School Honors Standing:Cum Laude
During my undergraduate studies, while in pursuit of my Bachelor's Degree in History with a minor in Business Administration I made the Deans List on three different occasions.
When I graduated from The University of Texas Graduate School of Public Affairs, my GPA was 3.33 which allowed for me the privilege of being classified as a Cum Laude Honors graduate.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Representative
British Swim School
05.2023 - Current
Sales Manager
Stella's Retreats
05.2020 - 05.2023
Sales Manager - Account Management
Isla Grand Beach Resort
06.2019 - 04.2020
Client Success Manager
Diverse Staffing
05.2018 - 06.2019
Executive Administrative Assistant
Rob Co
12.2017 - 05.2018
Continuum of Care Specialist
Origins Behavioral HealthCare
04.2017 - 12.2017
Recovery Advocate
Origins Behavioral HealthCare
01.2017 - 04.2017
Administrative Assistant
Casa Seafood
04.2016 - 01.2017
Human Resources Generalist
City of Brownsville
03.2015 - 04.2016
Administrative Technician (Administrative Assistant)
The City of Brownsville
02.2013 - 03.2015
Masters of Public Administration - Public Affairs
The University of Texas Rio Grande Valley
Bachelors Degree - History
The University of Texas
Associate in Art - undefined
Texas Southmost College
Masters Degree - Social Work
The University of Texas Rio Grande Valley
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