Amanda Machen
Assistant Manager
Boulder,Colorado
Summary
Dynamic professional with a proven track record at King Soopers, excelling in workflow management and customer service. Recognized for implementing inventory processes that reduced waste and enhanced efficiency. Adept at problem-solving, fostering team development, and driving sales growth through strategic planning and strong client relationships.
Overview
18
18
years of professional experience
Work History
Front End Supervisor
King Soopers
Boulder, CO
01.2022 - 11.2025
- Supervised daily operations to ensure compliance with company standards and procedures.
- Trained and mentored team members on customer service best practices and product knowledge.
- Implemented inventory management processes to optimize product availability and reduce waste.
- Monitored performance metrics to identify areas for improvement in workflow efficiency.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Conducted regular performance reviews, providing constructive feedback and identifying areas for development.
- Fostered strong communication between front-end team and other departments, improving overall store operations.
- Coordinated staff schedules to maintain optimal coverage during peak business hours.
Sales Coordinator
Lolo Rugs and Gifts
Boulder, CO
11.2020 - 01.2022
- Managed CRM system updates to ensure accurate tracking of customer interactions and sales progress.
- Collaborated with marketing teams to align promotional strategies with sales efforts and customer needs.
- Coordinated sales activities to support team objectives and enhance customer engagement.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Contributed to increased sales revenue by identifying upselling opportunities during client interactions.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Handled complex client issues expertly by liaising between various internal departments such as finance or production teams when necessary.
- Streamlined the sales process for improved efficiency through diligent follow-ups and timely communication with clients.
Sales Manager
Grandiflora Services
The Woodlands, TX
11.2014 - 03.2016
- Analyzed market trends and competitor activities to inform sales strategies and improve positioning.
- Cultivated relationships with key accounts, resulting in increased customer loyalty and repeat business opportunities.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Built lasting relationships with clients through outstanding customer service interactions.
- Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
Administrative Manager
Jimmy's Tree Service
Jonesboro, LA
01.2008 - 10.2013
- Streamlined office operations to enhance efficiency and reduce administrative bottlenecks.
- Implemented organizational systems for project management, improving workflow coordination among teams.
- Developed and maintained relationships with vendors, ensuring timely procurement of materials and services.
- Trained and mentored administrative staff, fostering professional growth and enhancing team performance.
Education
Associate of Science - Business Administration
University of Maryland Global Campus
Hyattsville, MDCertificate And License - Real Estate Sales
Champions School of Real Estate
Spring, TX03-2016
Skills
- Administrative skills executes highest level of professionalism, judgment, and discretion across all matters
- Committed Supervisor - supporting teams in effective communication and follow through
- Customer service - effectively brings resolution to dynamic circumstances including conflict management
- Dynamic adaptability: Thrives in a fast-moving environment delegating shift priorities effectively
- Proven experience managing complex, high-volume calendars and schedules
- Advanced proficiency in Microsoft Office Suite
- Outstanding written and verbal communication skills
- Exceptional organization, prioritization, and problem-solving abilities
- Polished Professional with composed demeanor, demonstrates outstanding written and verbal communication skills
Timeline
Front End Supervisor
King Soopers
01.2022 - 11.2025
Sales Coordinator
Lolo Rugs and Gifts
11.2020 - 01.2022
Sales Manager
Grandiflora Services
11.2014 - 03.2016
Administrative Manager
Jimmy's Tree Service
01.2008 - 10.2013
Associate of Science - Business Administration
University of Maryland Global Campus
Certificate And License - Real Estate Sales
Champions School of Real Estate