Amanda Machen
Boulder,Colorado
Summary
Dynamic professional with a proven track record at King Soopers, excelling in workflow management and customer service. Recognized for implementing inventory processes that reduced waste and enhanced efficiency. Adept at problem-solving, fostering team development, and driving sales growth through strategic planning and strong client relationships.
Overview
18
18
years of professional experience
Work History
Front End Supervisor
King Soopers
01.2022 - 11.2025
- Supervised daily operations to ensure compliance with company standards and procedures.
- Trained and mentored team members on customer service best practices and product knowledge.
- Implemented inventory management processes to optimize product availability and reduce waste.
- Monitored performance metrics to identify areas for improvement in workflow efficiency.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Conducted regular performance reviews, providing constructive feedback and identifying areas for development.
- Fostered strong communication between front-end team and other departments, improving overall store operations.
- Coordinated staff schedules to maintain optimal coverage during peak business hours.
Sales Coordinator
Lolo Rugs and Gifts
11.2020 - 01.2022
- Managed CRM system updates to ensure accurate tracking of customer interactions and sales progress.
- Collaborated with marketing teams to align promotional strategies with sales efforts and customer needs.
- Coordinated sales activities to support team objectives and enhance customer engagement.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Contributed to increased sales revenue by identifying upselling opportunities during client interactions.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Handled complex client issues expertly by liaising between various internal departments such as finance or production teams when necessary.
- Streamlined the sales process for improved efficiency through diligent follow-ups and timely communication with clients.
Sales Manager
Grandiflora Services
11.2014 - 03.2016
- Analyzed market trends and competitor activities to inform sales strategies and improve positioning.
- Cultivated relationships with key accounts, resulting in increased customer loyalty and repeat business opportunities.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Built lasting relationships with clients through outstanding customer service interactions.
- Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
Administrative Manager
Jimmy's Tree Service
01.2008 - 10.2013
- Streamlined office operations to enhance efficiency and reduce administrative bottlenecks.
- Implemented organizational systems for project management, improving workflow coordination among teams.
- Developed and maintained relationships with vendors, ensuring timely procurement of materials and services.
- Trained and mentored administrative staff, fostering professional growth and enhancing team performance.
Education
Associate of Science - Business Administration
University of Maryland Global Campus
Hyattsville, MDCertificate And License - Real Estate Sales
Champions School of Real Estate
Spring, TX03-2016
Skills
- Administrative skills executes highest level of professionalism, judgment, and discretion across all matters
- Committed Supervisor - supporting teams in effective communication and follow through
- Customer service - effectively brings resolution to dynamic circumstances including conflict management
- Dynamic adaptability: Thrives in a fast-moving environment delegating shift priorities effectively
- Proven experience managing complex, high-volume calendars and schedules
- Advanced proficiency in Microsoft Office Suite
- Outstanding written and verbal communication skills
- Exceptional organization, prioritization, and problem-solving abilities
- Polished Professional with composed demeanor, demonstrates outstanding written and verbal communication skills
Timeline
Front End Supervisor
King Soopers
01.2022 - 11.2025
Sales Coordinator
Lolo Rugs and Gifts
11.2020 - 01.2022
Sales Manager
Grandiflora Services
11.2014 - 03.2016
Administrative Manager
Jimmy's Tree Service
01.2008 - 10.2013
Associate of Science - Business Administration
University of Maryland Global Campus
Certificate And License - Real Estate Sales
Champions School of Real Estate