Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Amanda Mack

West Bloomfield Township,MI

Summary

Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.

Overview

18
18
years of professional experience

Work History

Talent Background Specialist

United Wholesale Mortgage
Pontiac, MI
02.2025 - 06.2025
  • Completed over 1,000 background checks, drug screens, and I-9 verifications.
  • Reviewed adverse records, communicated disqualifications, and documented next steps.
  • Enforced company hiring standards and ensured timely onboarding actions.
  • Supported recruiters and hiring managers through iCIMS ATS.
  • Maintained a high level of confidentiality and professionalism.

Service Manager

Buffalo Wild Wings
Castle Rock, CO
09.2022 - 04.2024
  • Supervised daily operations, scheduling, and staff development.
  • Conducted interviews, performance reviews, and employee onboarding.
  • Maintained training documentation and team accountability.
  • Managed customer relations and resolved personnel issues with professionalism.

HR Specialist

Whole Sol Blend Bar
Denver, CO
08.2022 - 10.2023
  • Led resume screening and interviews for front- and back-of-house staff.
  • Delivered live Zoom onboarding sessions and orientation presentations.
  • Guided new hires through week-one training and policy assessments.
  • Administered I-9 verifications and maintained onboarding compliance.

Various roles in hospitality, customer service, and leadership

01.2007 - 01.2021
  • Roles included: Assistant General Manager, Server, Banquet Host, Housekeeping Lead.
  • Companies: Red Robin, Cobblestone Inn, Ameristar Casino, Beau Jos Pizza.

Education

Bachelor of Science - Buisness Administration, Human Resource Management

Colorado Technical Universtity-Online
01.2023

Skills

  • Time management abilities
  • Data analysis
  • Audit reporting
  • Team collaboration
  • Risk management
  • Conflict resolution
  • Attention to detail
  • iCIMS software
  • Background checks
  • Onboarding compliance
  • Process optimization
  • Excellent communication
  • Analytical skills

Volunteer Experience

  • Head of PTA, Colorado Skies Academy, 01/22, 12/24
  • Girl Scout Troop Leader, 01/19, 12/21
  • PTA Member, Carlson Elementary, 01/17, 12/19

Timeline

Talent Background Specialist

United Wholesale Mortgage
02.2025 - 06.2025

Service Manager

Buffalo Wild Wings
09.2022 - 04.2024

HR Specialist

Whole Sol Blend Bar
08.2022 - 10.2023

Various roles in hospitality, customer service, and leadership

01.2007 - 01.2021

Bachelor of Science - Buisness Administration, Human Resource Management

Colorado Technical Universtity-Online

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