Amanda MacKinnon
Coeurdalene,ID
Summary
Seasoned Assistant Supervisor with a proven track record at Service Masters By The Lake, excelling in personnel management and staff training. Demonstrated ability to enhance team efficiency and achieve financial goals through effective leadership and meticulous attention to detail. Skilled in employee performance management and customer service, fostering a culture of continuous improvement and high-quality service delivery.
Diligent [Desired Position] with background in team leadership and operational efficiency. Successfully guided teams to meet performance targets and implemented process improvements. Demonstrated expertise in conflict resolution and staff training.
Overview
7
7
years of professional experience
Work History
ASSISTANT SUPERVISOR
Service Masters By The Lake
03.2017 - 04.2019
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Head Housekeeper
La Quinta Inn & Suites
05.2012 - 07.2017
- Assisted in hiring process of housekeeping staff to ensure an adequate workforce during peak seasons.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with management to develop and execute departmental budgets, consistently meeting financial goals.
- Managed housekeeping team effectively for timely room turnovers and consistent high-quality results.
- Optimized scheduling processes for efficient staff deployment during busy times, avoiding overstaffing or understaffing issues.
- Oversaw laundry operations to ensure timely delivery of clean linens for the entire hotel property.
- Coordinated deep-cleaning projects during off-peak periods to keep the property looking fresh yearround.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
Education
No Degree - Caregiver 70 Hours of Basic Training
Spokane Falls Community College
Spokane, WA02-2024
Skills
- Records management
- Training and mentoring
- Sales support
- Employee performance management
- Issue resolution
- Personnel management
- Employee relations
- Staff motivation and discipline
- Customer service
- Documentation and reporting
- Staff management
- Schedule development
- Attention to detail
- Scheduling and coordinating
- Staff training
Timeline
ASSISTANT SUPERVISOR
Service Masters By The Lake
03.2017 - 04.2019
Assistant Head Housekeeper
La Quinta Inn & Suites
05.2012 - 07.2017
No Degree - Caregiver 70 Hours of Basic Training
Spokane Falls Community College
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