Amanda Madden
Georgetown,TX
Summary
Creative, energetic professional with several years of experience offering office support. Possess a strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
FOUNDER/OWNER
Grit & Grace Boutique
Austin, TX
03.2015 - 03.2024
- Managed the development and maintenance of company's vision, mission statement, and strategic plan.
- Utilized customer demographics and trends from analytics to inform procurement decisions
- Educated customers on product, service offerings and current trends to empower them in making informed decisions
- Managed daily company operations, including budgeting and procurement of goods while overseeing vendor relations
- Negotiated and managed ongoing relationships with vendors while also overseeing contractual agreements.
- Built a positive customer service reputation by effectively serving customers through careful staff management, effective customer relations, and smooth service delivery.
- Utilized various social media channels to increase brand recognition, attract a larger customer pool, and boost profitability
- Supervised sales team of 10 associates in addition to social media/marketing director, content model team, photographers, and 100+ vendors
- Managed day-to-day activities across multiple departments within the organization.
- Recruited, hired and trained staff members to ensure that operational goals were met.
- Established policies and procedures for efficient workflow management.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Fostered a positive company culture that encourages teamwork, innovation, and excellence.
- Actively participated in industry events, conferences, and networking opportunities to enhance brand visibility and business growth.
Human Resources Assistant
Randstad
Austin, TX
10.2014 - 03.2015
- Completed and audited payroll to ensure accuracy and compliance with policies and procedures.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Managed confidential employee information with discretion and integrity.
- Provided administrative support to the HR department, including document preparation and calendar management.
HIGH SCHOOL TEACHER
Leander ISD
Leander, TX
06.2009 - 06.2010
- Designed engaging and rigorous lessons for students in Personal & Family Development, Human Development, Ready, Set, Teach, Interior Design & Housing classes
- Organized and sponsored FCCLA, leading students to achieve state level recognition for their knowledge and understanding in interior design, human development, and Ready, Set, Teach.
- Encouraged creativity by developing innovative teaching strategies and approaches.
- Collaborated with other teachers, support staff, administrators, and parents in order to ensure successful outcomes for students.
HIGH SCHOOL TEACHER
Georgetown ISD
Georgetown, TX
06.2006 - 06.2009
- Designed engaging & rigorous lessons for students in Food & Nutrition, Personal & Family Development, Individual & Family Living, Interior Design & Housing
- Marketed new courses, created brochures to highlight the strengths and benefits of enrolling
- Served as liaison & school sponsor for Georgetown Project's Youth Action Council
- Maintained accurate records of attendance, grades, and other required information in an organized manner.
- Assessed student progress through formative and summative assessments.
FAMILY INTERVETION SPECIALIST
Bluebonnet Trails MHMR / PRIDE ECI
Austin, TX
07.2003 - 05.2006
- Conducted assessments for developmental delays in children aged birth to three
- Analyzed child's needs and implemented suitable therapy support
- Organized and coordinated assistance and external resources for children and their families.
- Educated family and caregivers on developmental aspects.
- Organize public awareness campaigns, community involvement, as well as physician education.
- Collaborated with other professionals, such as social workers, psychiatrists, attorneys, and probation officers.
- Maintained confidentiality through stringent handling of charts and data.
FAMILY INTERVETION SPECIALIST
Lubbock ISD/ D.E.B.T ECI
Lubbock, TX
05.2002 - 07.2003
- Conducted assessments for developmental delays in children aged birth to three
- Identified appropriate community resources and provided referrals for services.
- Educated family and caregivers on developmental aspects.
- Conducted home visits to assess family dynamics, identify needs, and develop treatment plans.
- Maintained confidentiality through stringent handling of charts and data.
Education
BACHELOR OF SCIENCE - Human Development & Family Studies
Texas Tech University
Skills
- Customer service & relations
- Active listening & interpersonal skills
- Organizational skills
- Effective communication
- Employee training & development
- Administrative expertise
- Executing multiple daily tasks simultaneously
- Payroll administration
- Leadership
- Technological proficiency
- Business Administration
- Operations Management
- Staff Management
- Strategic Thinking
- Human Resources
- Client Engagement
- Policies and Procedures Development
Affiliations
- Leadership Cedar Park - selected to participate in the nine month long program to engage in the community
- Named Hill Country News Best of The Best Women’s Gift Shop and Women’s Clothing Store 2017, 2018, & 2019.
Certification
- Region XIII CTE Educator Certification Program 2006-2007
Family & Consumer Science Composite Secondary Education Certified
Career Cruising and Career Connections trained and certified - Texas Department of Assistive and Rehabilitative Services 2003
Early Intervention Specialist Certified
Timeline
FOUNDER/OWNER
Grit & Grace Boutique
03.2015 - 03.2024
Human Resources Assistant
Randstad
10.2014 - 03.2015
HIGH SCHOOL TEACHER
Leander ISD
06.2009 - 06.2010
HIGH SCHOOL TEACHER
Georgetown ISD
06.2006 - 06.2009
FAMILY INTERVETION SPECIALIST
Bluebonnet Trails MHMR / PRIDE ECI
07.2003 - 05.2006
FAMILY INTERVETION SPECIALIST
Lubbock ISD/ D.E.B.T ECI
05.2002 - 07.2003
BACHELOR OF SCIENCE - Human Development & Family Studies
Texas Tech University
- Region XIII CTE Educator Certification Program 2006-2007
Family & Consumer Science Composite Secondary Education Certified
Career Cruising and Career Connections trained and certified - Texas Department of Assistive and Rehabilitative Services 2003
Early Intervention Specialist Certified
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