Amanda Maddox
Griffin,GA
Summary
Results-driven professional with a strong background in stocking and customer service. Known for effective time management and team collaboration, ensuring optimal inventory levels and product availability in high-pressure environments. Resourceful administrative professional with over 3+ years of office support experience. Demonstrated expertise in managing multi-line phone systems, scheduling, data entry, and customer service roles. Adept at multitasking and maintaining organized workflow in high volume environments.
Overview
19
19
years of professional experience
Work History
Stocking Associate
Walmart
Locust Grove, GA
11.2020 - Current
- Stocked shelves efficiently to maintain inventory levels and ensure product availability.
- Operated pallet jacks and forklifts to transport merchandise throughout the store safely.
- Assisted in organizing backroom storage for optimal space utilization and accessibility.
- Monitored inventory for discrepancies, reporting issues to management promptly for resolution.
- Collaborated with team members to execute planograms and visual merchandising standards effectively.
- Trained new associates on stocking procedures and safety protocols, promoting a safe work environment.
- Implemented improved stocking techniques that reduced restocking time and increased productivity of team members.
- Performed inventory control, such as counting, and stocking merchandise.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
Server
IHOP
Locust Grove, GA
05.2016 - 07.2018
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new team members on menu offerings and service protocols.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Assisted in managing inventory levels and restocking supplies as needed.
- Handled cash transactions accurately while maintaining a balanced register.
- Cultivated warm relationships with regular customers.
- Provided exceptional customer service in fast-paced dining environment.
Clerical Assistant
Advanced Disposal
Jackson GA
08.2015 - 03.2016
- Managed document organization and filing systems to enhance operational efficiency.
- Assisted in data entry tasks, ensuring accuracy and consistency across records.
- Coordinated communication between departments to streamline workflows and information sharing.
- Developed standard operating procedures for clerical processes, improving task execution time.
Receptionist/Payoff Specialist
Landmark Dodge Chrysler Jeep Ram
Morrow, GA
04.2012 - 07.2015
- Greeted and assisted customers, creating a welcoming environment for all visitors.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and maintained calendars for service technicians and sales staff.
- Coordinated communication between departments to streamline customer service processes.
- Processed customer inquiries and resolved issues effectively, enhancing overall satisfaction.
- Trained new reception staff on company policies and customer service protocols.
- Implemented organizational improvements to optimize front desk operations and workflow efficiency.
- Handled cash transactions and maintained sales and payments records accurately.
Assistant Manager
Family Dollar
Ellenwood, GA
02.2007 - 03.2012
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Coordinated scheduling and staffing to meet operational demands during peak periods.
- Led store initiatives focused on enhancing customer experience and satisfaction levels.
- Collaborated with management to establish goals, aligning team efforts with organizational objectives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Mt Zion High School
Jonesboro, GASkills
- Heavy lifting
- Restocking shelves
- Pallet jack operation
- Item scanning
- Customer service
- Phone etiquette
- Office experience
- Computer Experience
- Cash handling
- Attention to detail
- Administrative experience
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Providing excellent customer service and having knowledge about what it is I am working with
- Establishing relationships with customers that keep them happy and want to come back for an exceptional customer experience
Timeline
Stocking Associate
Walmart
11.2020 - Current
Server
IHOP
05.2016 - 07.2018
Clerical Assistant
Advanced Disposal
08.2015 - 03.2016
Receptionist/Payoff Specialist
Landmark Dodge Chrysler Jeep Ram
04.2012 - 07.2015
Assistant Manager
Family Dollar
02.2007 - 03.2012
High School Diploma -
Mt Zion High School