Hi, I’m
Amanda Gerardo
Fort Worth,TX
Summary
Dedicated Remote Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional with extensive experience in Remote customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Developed strong communication and conflict resolution skills in fast-paced customer-focused environment. Seeking to transition into new field, leveraging ability to understand client needs and provide effective solutions. Committed to applying these skills to new challenges and opportunities.
Overview
11
years of professional experience
Work History
Everise, Inc
Remote Customer Service
04.2024 - Current
Job overview
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Provided exceptional customer service even under pressure, maintaining a calm demeanor during busy periods.
- Delivered exceptional customer service through consistent follow-up after sales, addressing any concerns or questions promptly.
- Assisted customers with navigating company website and online resources, increasing self-service options and reducing support requests.
- Enhanced customer satisfaction by providing timely and efficient field support services.
- Maintained exceptional levels of customer service by promptly addressing concerns and resolving issues proactively.
Jefferson Dental and Orthodontics
Dental Assistant
02.2015 - 01.2017
Job overview
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Assisted dentist with completing procedures.
- Supported dentist with completing minimally invasive and advanced surgical procedures.
- Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
South Texas Dental
Dental Assistant
01.2014 - 03.2014
Job overview
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Education
Tarrant County College DistrictFort Worth, TX
No Degree from Associates Degree
08-2011
Everest College Fort Worth Tx
Dental Assistant Diploma from Dental Assisting
03.2014
Fort Worth Can Academy
High School Diploma
06.2011
Skills
- Bilingual Fluent (English and Spanish)
- Strong Listening Talents
- Strong Work Ethic
- Willingness to Learn
- Decision Making
- Positive Team Player
- Multitasking and Prioritization
- Patient Schedule Management
- Detail-Oriented
- Great Customer Service
- Customer service excellence
Contact
Fort Worth, TX 76114
Education and Training
other,Fort Worth, TX,other,Fort Worth, TX,other,Fort Worth
Languages
Spanish
Native or Bilingual
Timeline
Remote Customer Service
Everise, Inc
04.2024 - Current
Dental Assistant
Jefferson Dental and Orthodontics
02.2015 - 01.2017
Dental Assistant
South Texas Dental
01.2014 - 03.2014
Everest College Fort Worth Tx
Dental Assistant Diploma from Dental Assisting
Fort Worth Can Academy
High School Diploma
Tarrant County College District
No Degree from Associates Degree
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