Amanda Madison
Tobyhanna,PA
Summary
Results-driven owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CEO
Pocono Cookies
02.2020 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Established foundational processes for business operations.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
Forklift Operator
NFI Logistics
04.2019 - 02.2020
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped, and staged for shipments.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Communicated with floor managers to determine merchandise placement.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Inspected equipment for defects and performed repairs or maintenance tasks.
Patient Registration
Tidelands Waccamaw Community Hospital
09.2015 - 01.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
Associate of Arts - Special Education
Slippery Rock University of Pennsylvania
Slippery Rock, PA04.2006
Skills
- Public Relations Understanding
- Market Trend Expertise
- Policy Development and Optimization
- Controls Systems Enhancement
- Customer Relations
- Microsoft Word
- Freight Operations
- Business Development Understanding
- Credit Card Payment Processing
- Order Fulfillment
- Account Management
- Stockroom Procedures
- Office Equipment Proficiency
- Delivery Scheduling
- Medical Terminology Knowledge
- Warehousing Functions
Certification
- CATC - Certified Addiction Treatment Counselor
Timeline
CEO
Pocono Cookies
02.2020 - Current
Forklift Operator
NFI Logistics
04.2019 - 02.2020
Patient Registration
Tidelands Waccamaw Community Hospital
09.2015 - 01.2016
Associate of Arts - Special Education
Slippery Rock University of Pennsylvania