Amanda Maher
Gig Harbor,WA
Summary
A composed and highly adaptable Patient Services Representative with two years experience in a fast-paced orthopedic and ENT ambulatory surgery center. After ten years of dedicated customer service and professional team building as the store manager of a national pharmacy, I am excited to continue my career in delivering compassionate patient care.
Overview
13
13
years of professional experience
Work History
Patient Services Representative
Proliance Highlands Surgery Center
08.2022 - 08.2024
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Served as key point-of-contact between physicians, nurses, technicians, administrators, and other professionals involved in the provision of quality medical services.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Trained new staff on filing, phone etiquette and other office duties
Store Manager
Rite Aid
08.2017 - 07.2022
- Handled all aspects of employee recruiting, onboarding, and training on company policies, procedures, and service standards
- Conducted periodic evaluations and implemented corrective action in order to set clear team performance expectations
- Oversaw comprehensive financial systems, including payroll, accounts payable and receivable, and investment invoicing
- Identified financial strengths and weaknesses by regularly reviewing KPIs and P&L tracking sheets
- Forecasted sales, inventory demand, and labor requirements in order to meet annual budget and operational goals
- Supervised inventory control measures and collaborated with purchasing personnel to verify consistent and cost-effective replenishment.
Store Manager
Rite Aid
01.2013 - 07.2017
Assistant Manager
Rite Aid
01.2012 - 12.2012
- Supported daily administrative task management through software-based organization systems
- Drafted correspondence according to detailed specifications and directions from management
- Scheduled and coordinated meetings and conferences for store personnel
- Maintained optimal employee coverage for business needs with well-prepared team schedules.
Education
Economics -
Sinclair Community College
Dayton, OH05.2017
Arts -
San Diego Mesa College
San Diego, CA05.2004
Skills
- Customer Service
- Team Collaboration
- Administrative and Office Support
- Conflict Resolution
- Time Management
- Communication
- Problem Solving
- Multitasking and Organization
Proficiencies
- Medical Terminology
- 60 WPM Typing
- EPIC and NextGen
- Multi-line Telephone Systems
- HIPAA Compliance
Timeline
Patient Services Representative
Proliance Highlands Surgery Center
08.2022 - 08.2024
Store Manager
Rite Aid
08.2017 - 07.2022
Store Manager
Rite Aid
01.2013 - 07.2017
Assistant Manager
Rite Aid
01.2012 - 12.2012
Economics -
Sinclair Community College
Arts -
San Diego Mesa College
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