Amanda Malay
Lockport,NY
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
12
12
years of professional experience
Work History
Sales Associate
UPS
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Specialist
Keybank
10.2019 - 03.2021
- Answered client phone calls regarding fraud, available funds, special account options available to them, soft and warm transfers, and updating any changes made to the account during the call
- As well as documenting fraud reports and making sure all account information matches what is on file
- Ability to multitask while on the phone with clients and inputting the information given into each necessary system and work off of two computer screens and cellular devices.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Associate
RITE AID
07.2012 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Senior Page
BECPL
07.2016 - 08.2017
- Managed multiple projects simultaneously, ensuring smooth workflow and successful outcomes.
- Cultivated a positive working environment conducive towards encouraging creativity as well as innovation amongst all team members involved within given projects.
- Identified opportunities for process improvement, reducing redundancies and increasing productivity.
- Mentored junior colleagues, fostering professional growth and skill development.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
Education
Some College (No Degree) - Substance Abuse Counseling
Suny Erie Community College
Buffalo, NYGED -
West Seneca East Senior High School
West Seneca, NY03.2009
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Documentation review
- Leadership
- Microsoft word
- Guest services
- Computer skills
- Front desk
- Cashiering
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Customer Support
- Data Entry
- Call Center Customer Service
- Verbal and written communication
- Resolving issues
- Office Administration
- Organization
- Keyboarding skills
- Appointment Scheduling
Timeline
Sales Associate
UPS
06.2023 - Current
Customer Service Specialist
Keybank
10.2019 - 03.2021
Senior Page
BECPL
07.2016 - 08.2017
Sales Associate
RITE AID
07.2012 - 10.2019
Some College (No Degree) - Substance Abuse Counseling
Suny Erie Community College
GED -
West Seneca East Senior High School
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