Years of Professional Experience
Hi, I’m
Amanda Maldonado
Farmington,IL
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
A reliable Business Installation Technician with 12 years of experience in Customer Service and 9 years in Account Management. Skilled in hardware and software installation, network upgrades, and project management. Proficient in troubleshooting and problem-solving, both independently and collaboratively. Seeking to build upon skillsets within the Network and IT fields.
Skills
- Hand-tool proficiency
- Cable Management / Wiring Installation
- Software / Hardware Installation
- System Configuration and Programming
- Inventory Oversight / Inventory Management
- Troubleshooting / Diagnostic / Repair
- Project planning (Blueprints, Powerpoints, Spreadsheets, Syslogs & Notes Transcription)
- Telecommunications Customer Service
- Vendor coordination / Demarcation Compliance
- Power Point, Word, Excel, Python, SQL, HTML, Java, CSS (learning)
- Organized Multi-tasker
Overview
12
9
Account Management
2
Hosted Business Technician
4
Languages
Accomplishments
- Excellence in Action Award April of 2023
- Excellence in Action Award January of 2024
- Implemented Customer Satisfaction Survey for our Technical Support Dept May of 2024
- Member of Customer Journey Committee 2023 - 2024
- Salvation Army: Angel Tree volunteer worker 2022 - 2023
- Developed How-To Unlisted Web Playlist for Business Troubleshooting 2023
Work History
Midcentury Fiber
Installation Business Technician
09.2022 - Current
Job overview
- Created emails, blueprints, PowerPoint presentations, spreadsheets, and other documents for business installation projects, tailored to client needs and network requirements.
- Ensured all installations met industry standards and complied with local codes.
- Provided customers with diagrams, labels, training documents, how-to videos, and business support information for self-service or assistance.
- Completed multi-site installations under tight deadlines, ensuring attention to detail and quality standards, and managed remote trouble tickets during site visits.
- Researched VOIP services and products, including desk phones, cordless handsets, earpieces/headsets, and software integrations supported by Sinch, to expand our market and enhance customer satisfaction.
- Attend Sinch University webinars a few times a year to stay updated on their software, as Sinch is Midcentury's upstream SIP provider.
- Provide weekly reports on trouble tickets, installations, repairs, side tasks, meetings, customer correspondence, and department updates.
- Conduct in-house training for staff to enhance their understanding of our products and services.
- Streamline information for the Sales Manager to present accurate service quotes.
- Install network cables (RJ45/11) following B Standard, occasionally A, and manage cable setups (patch panel, network switch, router, ONT).
- Collaborate with Network Operations to upgrade and maintain server rooms, network connections, and participate in weekly on-call rotations for network monitoring.
Winds Of Change Academy
Administrative Assistant
03.2017 - 01.2019
Job overview
- Answered incoming calls and provided professional customer service by managing and scheduling student accounts, including class bookings, tuition payments, account credits, purchase disputes, and changes in instructor or location.
- Handled all correspondence between the school/teachers and students through the authorized contact email for customer accounts.
- Maintained inventory, and documented all sales, sales tax calculated manually (ledger).
- Protected sensitive information by following strict privacy policies and securely filing student accounts.
- Matched students with instructors based on their age, personality, and music interests to encourage long-term commitment.
- Perform janitorial up-keep of the school / closing.
- During a hurricane, I restored the business network remotely on my laptop, downloaded ROMs for office equipment, assisted customers, processed payments, and rescheduled appointments.
- Identified and recommended process improvements to enhance documentation and efficiency.
Adtell Communications
Call Center Representative
05.2016 - 02.2017
Job overview
- Handled high call volumes, provided excellent customer support, and maintained an average call time of 10 minutes per sales call.
- Handled modification calls professionally, resolving complex issues and ensuring client satisfaction.
- Mastered multiple software systems, for call efficiency and reducing customer hold times (SSN Check, Data Entry Form, AT&T Service Portal, Direct TV Service Portal, Scheduling).
- Explained contractual terms and conditions for promotional offers on broadband and telephone services.
- Trained new reps on call etiquette and efficiency, helping them get comfortable speaking on the phone. They start with a basic script but personalize it as they gain experience.
Education
University of Maine At MachiasMachias, ME
No Degree from Evolutionary Biology
University Overview
- Collegiate Athlete Scholarship (Soccer)
- Academic Scholarship (3.5 GPA, maintain about C+)
- Residential Scholarship (Lived on Campus - Dorm Hall)
- Gained work experience in (2) Work Study positions (Campus Mail Clerk / Campus Dorm Receptionist on weekends)
- Professional Development: Public Speaking and Presentation Course
- Study Abroad: Atlantic Coast, Binary Fisheries Project (Bacteriophage named after ME!)
- Study Abroad: Atlantic Coast, Intertidal Community Project (I found Spongebob = AKA Spongiforma Squarepantsii)
John F Kennedy Memorial High SchoolIselin, NJ
High School Diploma
06.2012
University Overview
- Honor Roll 2011 - 2012
- Chamber Choir Member
- Extracurricular Activities: Physics, Trig, Bio Chem, Anatomy and Physio, Pre-calc, Cooking, Spanish, French, Japanese
- Completed AP course in Computer Applications 1
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Japanese
Limited Working
Digital Art and Design
I recently started a small side hobby where I run my own online storefront producing custom digital art and designs. I also provide professional services such as Printing / Laminations / Sticker / Apparel. It is very fun and fulfilling! I even got the opportunity to donate some of my crafted goods.
- Fulton Mason Crisis Center for Women and Children in Canton, IL (Sticker for kids)
- Local Family Diner in Canton, IL (Promote local Business)
- Local Moose Lodge in Farmington, IL (Promote local Business)
- Currently working on donating some sticker cards to a learning facility in Brimfield, IL (to help motivate children to stay POSITIVE!)