Amanda Mancilla
Van Orin,USA
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Key strengths include reliability and adaptability, complemented by a swift capacity to learn and apply new skills effectively. Committed to leveraging these qualities to drive team success and contribute meaningfully to organizational growth while fostering an environment of collaboration and innovation. Eager to embrace new challenges that enhance personal and professional development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
911 Dispatcher
BUECOMM
05.2023 - Current
- Completed appropriate forms and radio announcements for police department.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS.
- Relay latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Provided on-the-job training and coaching to develop new dispatchers.
- Followed established protocols for professional handling of emergency situations.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Reduced risks and emergency response issues by observing public safety field units.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Public Service Representative/Manager
Secretary of State of Illinois
01.2019 - 05.2023
- Completed application checks to verify licenses, permits and titles for various customers.
- Conducted periodic compliance audits.
- Maintained composure in stressful situations and confrontations.
- Created and maintained compliant work environment.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee scheduled lunches and CDL testing.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Support Associate
Fastenal
11.2018 - 01.2019
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Formed technical solutions, assigned costs and developed presentations to support sales staff.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Prepared and presented sales reports and customer profiles to upper management.
- Developed and maintained relationships with key accounts and existing customers.
- Assisted customers with sales needs such as inventory and shipping questions.
Public Service Representative
United States Post Office
06.2016 - 10.2018
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Cashier
Beck’s
10.2012 - 03.2016
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Mendota Township High School
Mendota, IL12.2013
No Degree - General Studies
Southern New Hampshire University
Hooksett, NHSkills
- Delivers results in high-pressure situations
- Effective listening
- Problem-solving skills
- Proficient in computer applications
- Cross-functional teamwork
- Excellent communication
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- Creating & Maintaining High- Performing Teams Training, NENA the 9-1-1 Association - November 6, 2025
- Improving Response to Domestic Violence 9-1-1 Calls, NENA the 9-1-1 Association - November 3, 2025
- PST - Public Safety Telecommunicator
Timeline
911 Dispatcher
BUECOMM
05.2023 - Current
Public Service Representative/Manager
Secretary of State of Illinois
01.2019 - 05.2023
Sales Support Associate
Fastenal
11.2018 - 01.2019
Public Service Representative
United States Post Office
06.2016 - 10.2018
Cashier
Beck’s
10.2012 - 03.2016
No Degree - General Studies
Southern New Hampshire University
High School Diploma -
Mendota Township High School