Amanda Mann
Tacoma,WA
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices and regulatory requirements of industry operations. A collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Extensive experience in field networking, partnering, recruiting, and strengthening community relationships.
Overview
22
22
years of professional experience
Work History
Outreach and Admissions Manager
Dynamic Educational Systems, Inc. Job Corps
Tacoma, WA
08.2020 - 05.2023
- Responsible for oversight and management of 15-member admissions team in Washington, Oregon, and Idaho
- Responsible for quality control and meeting contract recruitment, enrollment, and retention goals of 9 Job Corps Centers
- Implemented trainings to ensure team was in compliance with all Program Instruction Notices, confidentiality laws and other federal guidelines
- Educated team on program offerings and availability and communicated updates to ensure accurate information is being shared with prospective students and community partners
- Analyzed data to drive strategies for increasing productivity
- Developed and implemented recruitment and enrollment strategies to support contract goals
- Monitored staff performance through regular check-ins; provided direction and support
- Evaluated staff performance monthly, quarterly and annually; analyzed performance outcomes to determine training needs on a team and individual basis
- Educated staff on accessing and utilizing Job Corps marketing tools and resources
- Conducted monthly department conference calls
- Fielded inquiries from multiple communication platforms and coordinated provision for follow up
- Investigated complaints and worked with constituents on finding positive resolutions
- Established personal contact and maintained relationships with referral sources, agencies, and organizations
- Collected data on contract productivity and submitted monthly corporate contract effectiveness reports and bi-weekly Dept. of Labor regional productivity reports
- Maintained positive working relationship with Dept. of Labor Regional Office, Job Corps Center staff, line staff, and corporate management
- Screened and interviewed potential new hires and made recommendations for hire to Project Director
Senior Admissions Counselor
Dynamic Education Systems, Inc.
Tacoma , WA
05.2011 - 08.2020
- Reviewed and evaluated admissions applications and supporting documentation to determine eligibility
- Conducted individual interviews and background checks
- Assessed applicant needs to determine program suitability and provided recommendations of alternative resources if appropriate
- Guided applicants in setting career and personal goals and assisted with creation of action plan
- Advised applicants on center and course selection to align with career and personal goals
- Collected and stored applicant documentation while maintaining confidentiality in compliance with federal laws and Job Corps program requirements
- Created, updated, and processed application forms using online PDF annotator program
- Maintained student database and records for each student using electronic student input system
- Provided full cycle case management for each student and monitored student progress through 30, 60, 90 days, graduation and placement
- Engaged waitlisted applicants through active communication and activities to reinforce interest
- Collaborated with center staff and partnering agencies to support student retention goals
- Established personal contact with referral source agencies, organizations and community support agencies
- Represented Job Corps program at school and community events; acted as liaison with public and private service agencies
- Created and maintained referral log
- Conducted weekly and as needed information sessions to prospective students and community agencies
- Performed outreach activities in assigned territories
- Utilized digital media platforms for recruitment
- Contacted prospects via phone, text, email and social media
- Coordinated scheduling of center tours for individuals and groups
- Submitted weekly reports documenting admissions productivity and outreach activities
- Trained and mentored new employees
- Created and conducted team trainings
- Acted as Property & Safety Manager-maintained accountability of property through quarterly audits and performed safety inspections in areas of responsibility
Barista-Team Lead
FORZA Coffee
Tacoma, WA
09.2009 - 04.2011
- Maintained product knowledge to accurately market to customers
- Trained and coached team members in techniques necessary to complete job tasks including company policies, procedures and safety requirements
- Tracked receipts, employee hours and inventory movements
- Worked different stations to provide optimal coverage and meet production goals
- Pleasantly interacted with customers during hectic periods while maintaining positive customer satisfaction
Teacher
Mossyrock S.D./Seattle S.D./Franklin Pierce S.D.
Mossyrock/Seattle/Tacoma, WA
09.2001 - 08.2009
- Taught course content in diverse age, economic and cultural learning environments
- Worked cooperatively and communicated frequently with other teachers, administrators and parents to help students reach learning objectives
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom
- Evaluated student progress and revised lesson plans and course content to achieve student centered learning
Education
Bachelor of Music Education -
Pacific Lutheran University
Tacoma, WA12.2000
Skills
- Overseeing Employees
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Performance Tracking and Evaluations
- Issue and Conflict Resolution
- Customer Service
- Records Management
- Communication
- Sales
- Public Speaking
- Recruitment
- Networking
Accomplishments
- Achieved Elite/Senior status by demonstrating ability to consistently meet and exceed contract goals, providing ongoing training and mentorship to team members and successfully organizing and facilitating community outreach event
- Collaborated with Community Outreach Specialist to adopt and implement first online PDF annotator and document signing platform which supported team in meeting contract production goals
- Recruited and enrolled over 1,100 students into Job Corps program
- 5 Time Top Producer Award recipient for earning highest score in retention measurements by meeting and exceeding contract goals
Timeline
Outreach and Admissions Manager
Dynamic Educational Systems, Inc. Job Corps
08.2020 - 05.2023
Senior Admissions Counselor
Dynamic Education Systems, Inc.
05.2011 - 08.2020
Barista-Team Lead
FORZA Coffee
09.2009 - 04.2011
Teacher
Mossyrock S.D./Seattle S.D./Franklin Pierce S.D.
09.2001 - 08.2009
Bachelor of Music Education -
Pacific Lutheran University