AMANDA MAPLES
WALLING,TN
Summary
Experienced Senior Registrar with 4 years of experience successfully handling important paperwork, recordkeeping and customer service functions. Knowledgeable about related regulations and best practices. Eager to help customers and other staff efficiently and with upbeat attitude.
Organized and hardworking employee with over 12 years of experience and exceptional documentation and planning skills. Highly knowledgeable in processes and standards of offices. Advanced skills in communication, Microsoft Office programs, customer service.
Reliable employee seeking secretary or remote customer service position. Offering excellent communication and good judgment.
Experienced employee with over 12 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
16
16
years of professional experience
Work History
DEPUTY REGISTRAR
WHITE COUNTY GOVERNMENT
SPARTA, TN
09.2014 - 08.2018
- Verified paperwork accuracy and checked for completion prior to processing.
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Processed registrations with attention to compliance with operational policies and state/county standards.
- Updated computer system with latest information to keep records current and accurate.
- Ordered supplies based on stock quantities, expected usage and budget limitations.
- Responded to requests for information from various individuals by providing needed documents.
- Registered individuals for services, moving over multiple applications through processing.
- Trained junior staff on office procedures and regulatory requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained clean reception area to promote positive, professional environment for clients.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed wide-ranging administrative, financial and service-related functions.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Advised regarding delays and special circumstances.
COUNTY EXECUTIVE ASSISTANT/SECRETARY
WHITE COUNTY GOVERNMENT
SPARTA, TN
06.2006 - 08.2014
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated events and worked on ad hoc projects.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Executed basic banking and bookkeeping tasks.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Took notes and dictation at meetings.
- Screened personal and business calls and directed to appropriate party.
- Created and managed office systems to efficiently deal with documentation.
- Managed and reviewed filing and office systems.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Wrote reports, executive summaries and newsletters.
TEACHERS ASSISTANT
WHITE COUNTY SCHOOL SYSTEM
SPARTA, TN
08.2006 - 07.2008
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Maintained positive attitude and affirmatively communicated with each student.
- Supported teacher in development of individual learning strategies.
- Offered student support through special accommodations, extra assistance and assessments.
- Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
- Alerted instructor to student behavior or issues requiring intervention.
- Monitored student classroom and outdoors activities to promote student safety.
- Helped special education teachers determine specific needs for individuals with exceptional needs.
- Oversaw class of students in absence of instructor.
- Aided special education teachers in delivering important services for individuals with exceptionalities.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Played essential role in delivering individualized services and supporting instruction.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Implemented lessons initiated by teacher or related services personnel.
- Administered tests to class and graded papers.
- Delivered individual services and instruction support to students and coworkers.
- Contacted parents to discuss student progress and set up meetings.
WALGREENS SALES ASSOCIATE
WALGREENS
COOKEVILLE, TN
05.2002 - 05.2004
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Science - EARLY EDUCATION And BUSINESS
MOTLOW STATE COMMUNITY COLLEGE
MCMINNVILLE, TN05.2005
High School Diploma -
DEKALB COUNTY HIGH SCHOOL
SMITHVILLE, TN05.2001
Skills
- Reading Comprehension
- Clerical Support
- Administrative Duties
- Office Meetings
- Patient Registration
- Call Transfers
- Proofreading Submissions
- Client Satisfaction
- Office Supplies and Inventory
- Patient Interviewing
- Confidential Records Management
- Inquiry Requests
- Schedule Preparation
- Alarm Response
- Office Administration
- Customer Communication
- Referring Patients
- Printing Materials
- Supply Restocking
- Information Assistance
- Status Updates
- Client Inquiries
- Patient Information Collection
- Information Updates
Timeline
DEPUTY REGISTRAR
WHITE COUNTY GOVERNMENT
09.2014 - 08.2018
TEACHERS ASSISTANT
WHITE COUNTY SCHOOL SYSTEM
08.2006 - 07.2008
COUNTY EXECUTIVE ASSISTANT/SECRETARY
WHITE COUNTY GOVERNMENT
06.2006 - 08.2014
WALGREENS SALES ASSOCIATE
WALGREENS
05.2002 - 05.2004
Associate of Science - EARLY EDUCATION And BUSINESS
MOTLOW STATE COMMUNITY COLLEGE
High School Diploma -
DEKALB COUNTY HIGH SCHOOL
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