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Amanda Maranda
Dentistry
Rockwall
Summary
Proactive and meticulous RDA/ Office Manager with over 15 years of experience in the dental industry. Proficiencies in inventory control, sales, staff training, development as well as chairside assisting. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
14
14
years of professional experience
2
2
Certifications
1
1
Language
Work History
Admin Team and Registered Dental Assistant
Campbell Crossing Dentistry
10.2024 - Current
- Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Provided post-operative instructions to patients following various treatments such as extractions or root canals.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
- Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
- Typed patient data into computer system using Dentrix while following privacy laws and maintaining high-level accuracy.
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Fabricated custom dental appliances such as mouthguards and whitening trays for improved patient experience.
- Recognized for consistently providing a high level of patient care, contributing to increased patient retention and referral rates.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
Registered Dental Assistant /Office Administrator
KAD Dental Staffing
12.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history, and vital signs for future reference.
RDA /Dental Billing Specialist
Tru Dentistry
07.2019 - 12.2023
- Assisted in the preparation of monthly financial reports for dental office management, providing accurate data on billing performance and revenue trends.
- Implemented electronic billing systems to reduce paper waste and improve overall efficiency in the dental office''s financial operations.
- Conducted regular audits of patient accounts to identify discrepancies or inaccuracies, ensuring prompt resolution and minimizing revenue loss.
- Enhanced revenue collection rates by diligently monitoring outstanding accounts, initiating timely follow-ups, and negotiating payment plans with patients.
Regional Operations Manager
Floss Dental
11.2011 - 07.2019
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Traveled throughout Austin, Houston, Tampa Bay and Miami locations multiple times per week to manage each store and perform reviews of individual managers and employees.
- Streamlined regional operations by implementing efficient processes and procedures.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
Education
Registered Dental Assistant Certificate - Dentistry
Careers In Dental Assisting
Royse City, TX 05.2001 -
Skills
Team collaboration
Detail-oriented mindset
Superior patient care
Skilled in operating 3D scanners
Proficient in Patterson Eaglesoft, Dentrix and Open Dental
Understanding of 3D printing technology
Dental material expertise
Guiding patient decisions
Infection control proficiency
Dental office management
Accomplishments
- Mentored over 25 dental assistants.
- Supervised team of 55 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
RDA - Registered Dental Assistant
Interests
Timeline
Admin Team and Registered Dental Assistant
Campbell Crossing Dentistry
10.2024 - Current
Registered Dental Assistant /Office Administrator
KAD Dental Staffing
12.2023 - Current
RDA /Dental Billing Specialist
Tru Dentistry
07.2019 - 12.2023
Regional Operations Manager
Floss Dental
11.2011 - 07.2019
Registered Dental Assistant Certificate - Dentistry
Careers In Dental Assisting
05.2001 -
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