Amanda Marcal
East Falmouth,Massachusetts
Summary
Accomplished Senior Data Specialist with a proven track record at Definitive Healthcare, enhancing database integrity and supporting strategic decisions through advanced SQL data analysis and cross-functional collaboration. Excelled in customer service roles, demonstrating exceptional communication skills and a commitment to excellence. Fluent in Portuguese, adept in Tableau and Microsoft Office Suite, I drive results by transforming data into actionable insights.
Overview
11
11
years of professional experience
Work History
Senior Data Specialist
Definitive Healthcare
09.2019 - 11.2023
- Spearheaded data collection initiatives by conducting outbound calls to healthcare facilities, ensuring accuracy and completeness.
- Enhanced database integrity through meticulous data entry and quality assurance practices.
- Led targeted research projects to refine data accuracy and support strategic business decisions.
- Collaborated with cross-functional teams to devise innovative solutions for complex data collection challenges.
- Performed advanced statistical analyses and generated comprehensive reports to inform business strategies.
- Leveraged SQL to efficiently query and manage extensive datasets.
Server
John Harvard's Brewery and Ale House
11.2015 - 09.2019
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Expertly recommended menu items and beer pairings, contributing to increased sales and customer enjoyment.
- Managed payment transactions with precision, ensuring accurate cash and credit card handling.
- Trained and mentored new employees, promoting high standards of service and efficiency.
- Functioned as a shift leader, overseeing operations and resolving issues to maintain service quality.
Server
Framingham Beer Works
08.2013 - 11.2015
- Provided exemplary customer service, consistently meeting and exceeding guest expectations.
- Played a key role in employee training and development, fostering a collaborative and efficient team environment.
- Coordinated with kitchen staff to ensure timely and accurate order delivery.
- Managed end-of-day financial reconciliation and prepared for the next business day.
- Assisted in organizing and executing special events, enhancing the overall guest experience.
Sales Associate
Abercrombie & Fitch
01.2013 - 05.2013
- Drove sales by effectively merchandising products and creating attractive displays.
- Conducted inventory management and updated pricing to optimize product turnover.
- Addressed customer inquiries with professionalism and provided tailored recommendations.
- Processed cash and credit transactions accurately, ensuring a seamless checkout experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Marketing
Framingham State University
Framingham, MA05.2018
Skills
- Data Analysis: SQL, Phoenix
- Database Management
- Data Visualization: Tableau
- Microsoft Office Suite: Excel, Word, PowerPoint
- Bilingual: Fluent in Portuguese
Core Competencies
- Advanced Problem-Solving
- Effective Communication
- Strong Organizational Skills
- Self-Motivation
- Efficient Time Management
- Multi-Tasking Proficiency
- Attention to Detail
- Exceptional Customer Service
Timeline
Senior Data Specialist
Definitive Healthcare
09.2019 - 11.2023
Server
John Harvard's Brewery and Ale House
11.2015 - 09.2019
Server
Framingham Beer Works
08.2013 - 11.2015
Sales Associate
Abercrombie & Fitch
01.2013 - 05.2013
Bachelor of Science - Marketing
Framingham State University
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