Amanda Marie Lopez
Long Beach,CA
Summary
Dynamic Client Management Specialist with a proven record at Twin Town Treatment Center, leveraging motivational interviewing and collaborative teamwork to drive substantial client progress. Expertise in substance abuse awareness initiatives, customer service, clinical evaluations, and crisis intervention. Committed to delivering exemplary support through empathy and effective communication, while actively contributing to innovative client care strategies. Seeking to further utilize these skills in a challenging environment that prioritizes compassionate treatment.
Overview
15
15
years of professional experience
Work History
Primary Counselor
Twin Town Treatment Center
Los Alamitos, CA
05.2023 - Current
- Monitored student progress towards established goals on an ongoing basis.
- Utilized a variety of therapeutic approaches including cognitive-behavioral therapy, play therapy, solution focused therapy, reality therapy.
- Maintained accurate records of client progress and documentation of services provided.
- Created an environment conducive to learning through effective classroom management techniques.
- Developed relationships with community resources that could be utilized by clients and their families.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Helped clients find solutions by teaching appropriate intervention techniques.
- Led support groups for specific client populations, such as those with addiction, grief, or chronic illness.
- Documented patient progress through counseling and interaction.
Drug and Alcohol Counselor
Safe refuge
Long Beach, California
06.2021 - 05.2023
- Conducted individual and group therapy sessions for outpatient clients.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
- Supported and counseled clients with drug and alcohol addiction.
- Identified problem areas impacting participants' ability to successfully complete treatment.
- Assessed patients in active drug and alcohol withdrawal, and provided interventions to manage physical and psychological withdrawal symptoms.
- Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Marketing Advertisement
Media StraX
Cypress, CA
09.2019 - 09.2020
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Handled inbound telephone calls from interested customers.
- Presented information about membership details and purchase advantages.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
General Laborer
Trend Offset Printing
Los Alamos, CA
01.2018 - 06.2019
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Receptionist
Cottage And Castle
Pasadena, CA
06.2015 - 10.2017
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments and meetings for management team.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Greeted and directed visitors to appropriate personnel and answered average calls and emails daily.
Telemarketing Sales Representative
Ice house club
Pasadena, CA
03.2010 - 07.2011
- Handled inbound telephone calls from interested customers.
- Presented information about membership details and purchase advantages.
- Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
- Made appointments with interested customers according to schedule availability.
- Helped new telemarketers learn best practices, communication strategies and performance standards.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
Education
High School Diploma -
John Muir High School
Pasadena, CA06.2005
Some College (No Degree) - Addiction Counseling
Long Beach City College
Long Beach, CASkills
- Defining Treatment Objectives
- Client Evaluation
- Testing Specimens
- Friendly, Positive Attitude
- People Skills
- Reliable & Trustworthy
- First Aid/CPR
- Good Work Ethic
- Organizational Skills
- Customer Service
- Motivational interviewing
- Testing and evaluation
- Substance abuse awareness
- Group sessions
- Collaborative teamwork
- Empathy development
- Suicide prevention
- Client management
Timeline
Primary Counselor
Twin Town Treatment Center
05.2023 - Current
Drug and Alcohol Counselor
Safe refuge
06.2021 - 05.2023
Marketing Advertisement
Media StraX
09.2019 - 09.2020
General Laborer
Trend Offset Printing
01.2018 - 06.2019
Receptionist
Cottage And Castle
06.2015 - 10.2017
Telemarketing Sales Representative
Ice house club
03.2010 - 07.2011
High School Diploma -
John Muir High School
Some College (No Degree) - Addiction Counseling
Long Beach City College
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