Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Amanda Marker

Casper

Overview

15
15
years of professional experience

Work History

Food & Beverage Supervisor

Ameristar Blackhawk Casino & Resort
02.2023 - 07.2024
  • In charge of Inventory, order sheets, drawers for seamless day to day operation
  • In charge of training new FOH staff members and new integrations
  • White glove service for VIP guests to highest satisfaction
  • Liaison for inner workings (coordinating events and promos) between department to departments

Head Baker and Food Prep

Pourhouse Bar and Grill
03.2021 - 12.2021


  • Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
  • Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
  • Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
  • Frosted and iced cakes. Made cobblers, bread puddings, cookies, and breads.
  • Enhanced bakery productivity by streamlining baking processes and implementing efficient time management techniques.
  • Unexpectedly, I needed to move to take care of my Grandmother on the east coast for a year.

Head of Sales

Colorado Turfin’ and Synthetic Company
03.2019 - 03.2021
  • Led the sales team as a leader, alone produced $500,000 sales revenue in45 days
  • Engineered framework to consistently attract quality leads.
  • Managed and monitored stock. Created company branded turf and materials for one of kind landscaping designs.
  • Visited multiple cities consistently from Parker to Fort Collins for all jobs and sales appointments.
  • Collaborated with product development teams for continuous improvement of offerings based on customer feedback and evolving market needs.
  • Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
  • Developed strong client relationships for improved customer satisfaction and repeat business.
  • This was seasonal work selling out the seasons early. Took the opportunity to utilize my skills and experience to work other career positions with other businesses.

Owner

AMPM’s Fashion Boutique
01.2016 - 12.2019
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Loaner Fleet Manager and BDC Manager

Spradley Barr Ford of Fort Collins
01.2018 - 03.2019
  • Cold Call lead generation and scheduling clients for appointments
  • Most efficient at sales made over the phone, high closing rate
  • Led out of state sales and returning customer satisfaction.
  • Ensured seamless guest experience by facilitating replacement vehicles during service or repairs.
  • Established efficient systems for tracking inventories and receivables.
  • Elevated to manage Business Development Center after one-year tenure in charge of Loaner Fleet Department.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.

Office Manager

The Grounds Guys of Fort Collins
01.2017 - 12.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Owner ended business operations for personal reasons.

Jewelry and Wearable Arts Department Lead

Hobby Lobby
12.2009 - 04.2013

Coordinated and handled own inventory logistics.


Performed cashiering, inventory record keeping, and layout tasks.


Acquired cross-training in all departments.


Ended employment to become a stay at home mother.

Education

GED - undefined

CASPER COLLEGE
CASPER, WY
01.2008

Skills

  • Exceptional Customer Service (15 years FOH & BOH in hospitality)
  • Results-oriented Sales Representative with 10 years of Sales and Retail experience
  • Extensive experience with business management and operations
  • Expert in sales closing
  • HR experience, employee evaluation, SOPs, training, etc
  • Menu development
  • Cost control
  • Fine-dining expertise
  • Sanitation standards
  • Scheduling staff
  • Staff supervision
  • Staff leadership
  • Staff consultation
  • Customer service
  • Critical thinking
  • Point of sale POS software
  • Operational problems analysis

Additional Information

Volunteered with a MOP's (Mom's of Preschoolers) church group as a Table Leader. Meal prep and delivery for expecting and new moms. I enjoy giving back and getting invovled with charities. In 2017 I shaved my head for St. Baldricks Childhood Cancer Research and my son joined in on the fun! I love to participate in fundraising of all types and one of my favorite fundraising campaigns are Quarter Auctions for charities.

Timeline

Food & Beverage Supervisor

Ameristar Blackhawk Casino & Resort
02.2023 - 07.2024

Head Baker and Food Prep

Pourhouse Bar and Grill
03.2021 - 12.2021

Head of Sales

Colorado Turfin’ and Synthetic Company
03.2019 - 03.2021

Loaner Fleet Manager and BDC Manager

Spradley Barr Ford of Fort Collins
01.2018 - 03.2019

Office Manager

The Grounds Guys of Fort Collins
01.2017 - 12.2017

Owner

AMPM’s Fashion Boutique
01.2016 - 12.2019

Jewelry and Wearable Arts Department Lead

Hobby Lobby
12.2009 - 04.2013

GED - undefined

CASPER COLLEGE
Amanda Marker