Amanda Marlega
South Milwaukee,WI
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
18
18
years of professional experience
Work History
Lead Medical Assistant
Ascension
09.2019 - Current
- Assisted physicians and nurses with clinical procedures following safe practices.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Stocking and ordering supply's for the office.
Medical Assistant
Orthopedic Institute Of Wisconsin
04.2016 - 09.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Department Manager
Walmart
10.2014 - 04.2016
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Aircraft Fueler
Army National Gaurd
06.2005 - 02.2015
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
- Fueled airline equipment according to exact work orders.
- Kept equipment clean and functional with regular inspections and upkeep.
- Completed documentation for work completed and fuel transferred or materials used.
- Helped team coordinate smooth and safe aircraft movement.
- Maintained clear and clean ramp, building and customer areas.
- Collaborated with colleagues in developing and refining maintenance procedures.
Aircraft Fueler
ASIG, Aircraft Service International Group
08.2007 - 01.2008
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
- Fueled airline equipment according to exact work orders.
- Kept equipment clean and functional with regular inspections and upkeep.
- Completed documentation for work completed and fuel transferred or materials used.
- Maintained clear and clean ramp, building and customer areas.
Education
Associate of Science - Medical Assisting
Sandford Brown
West Allis, WI06.2009
High School Diploma -
South Milwaukee High School
South Milwaukee, WI06.2006
Skills
- Lab Specimens and Collections
- Complex Problem-Solving
- First Aid
- Human Anatomy and Physiology
- Simple Dressings
- Team Management
- IV Discontinuation
- Answering Questions
- Medical Supply Monitoring
- Supporting Daily Living Needs
- Sterile Procedures and Techniques
- Family Medicine
- Patient Assessments
Timeline
Lead Medical Assistant
Ascension
09.2019 - Current
Medical Assistant
Orthopedic Institute Of Wisconsin
04.2016 - 09.2019
Department Manager
Walmart
10.2014 - 04.2016
Aircraft Fueler
ASIG, Aircraft Service International Group
08.2007 - 01.2008
Aircraft Fueler
Army National Gaurd
06.2005 - 02.2015
Associate of Science - Medical Assisting
Sandford Brown
High School Diploma -
South Milwaukee High School