Maroney
Berlin,CT
Summary
Dynamic lead server with expertise in team leadership and employee training. Proven ability to enhance guest experiences and streamline operations in high-volume environments.
Results-driven professional with a strong background in optimizing service operations and enhancing guest satisfaction. Skilled in problem-solving, attention to detail, and effective communication, contributing to a positive dining experience and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Replenishment Associate
Michaels Arts and Crafts
09.2025 - Current
- Managed inventory levels to ensure optimal stock availability and minimize out-of-stock situations.
- Collaborated with team members to execute effective restocking procedures and maintain store organization.
- Utilized inventory management systems to track product quantities and monitor reorder points.
- Trained new associates on replenishment processes, ensuring adherence to company standards and safety protocols.
- Led initiatives to streamline restocking processes, resulting in improved efficiency across the department.
- Conducted regular audits of stockroom organization, enhancing accessibility and reducing retrieval times for associates.
- Analyzed sales trends to identify high-demand products and adjust replenishment strategies accordingly.
Lead Server
Hop Haus
06.2024 - 09.2025
- Supervised team operations to ensure efficient service and optimal guest experience.
- Trained and mentored new servers on menu knowledge and service protocols.
- Collaborated with kitchen staff to streamline order delivery processes.
- Implemented quality control measures to enhance food presentation and accuracy.
- Coordinated special events, enhancing overall guest engagement and satisfaction.
- Monitored inventory levels, optimizing stock management for smooth operations.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Server Trainer
First and Last
03.2022 - 06.2024
- Trained new servers on menu knowledge, service standards, and customer engagement techniques.
- Developed training resources to enhance onboarding processes for new staff members.
- Mentored team members in upselling strategies to improve overall guest satisfaction.
- Conducted regular assessments of server performance, providing constructive feedback for improvement.
- Streamlined training schedules to optimize staff availability and reduce downtime during shifts.
- Led team meetings to discuss service goals, share feedback, and promote a positive work environment.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Server
Rooftop 120
01.2019 - 03.2022
- Delivered exceptional customer service in high-volume dining environment.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Collaborated with kitchen staff to maintain quality standards and seamless service flow.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Resolved guest complaints promptly, enhancing overall dining experience and satisfaction.
- Streamlined table turnover processes, improving efficiency during peak service hours.
- Implemented upselling techniques to increase average check size and enhance revenue.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cafeteria Worker
Meriden Board Of Education
02.2014 - 01.2019
- Prepared and served nutritious meals to students, ensuring adherence to dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas, following health and safety regulations.
- Assisted in inventory management, tracking supplies to minimize waste and ensure availability.
- Collaborated with team members to deliver efficient service during peak meal times.
- Coordinated with educators to accommodate special dietary needs, fostering inclusive dining experiences.
- Restocked condiments, beverages, and utensils per expected use levels.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
Caregiver PCA
South Cross
01.2010 - 02.2014
- Provided compassionate care and assistance with daily living activities for diverse clientele.
- Coordinated medication management and adherence to prescribed treatment plans effectively.
- Implemented individualized care plans, enhancing patient comfort and well-being.
- Trained and mentored new caregivers, promoting best practices in patient care.
- Monitored and documented changes in patient condition, ensuring timely communication with healthcare professionals.
- Developed strong relationships with patients and families, fostering trust and cooperation in care processes.
- Led initiatives to improve service delivery efficiency within caregiving teams.
Education
High School Diploma -
Berlin High School
Berlin, CTSkills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Organization and efficiency
- POS system operations
- Quality control
- Exceptional communication
- Employee training and development
- Responsible and trustworthy
- Critical thinking
- Accurate money handling
Certification
ServSafe Management Certified
Timeline
Replenishment Associate
Michaels Arts and Crafts
09.2025 - Current
Lead Server
Hop Haus
06.2024 - 09.2025
Server Trainer
First and Last
03.2022 - 06.2024
Server
Rooftop 120
01.2019 - 03.2022
Cafeteria Worker
Meriden Board Of Education
02.2014 - 01.2019
Caregiver PCA
South Cross
01.2010 - 02.2014
High School Diploma -
Berlin High School