AMANDA MAROTTO
Buffalo,NY
Summary
Dedicated Administrative Professional with a solid background in high-volume office environment focused on delivering exceptional clerical and operational support for healthcare professionals. Sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in identification and implementation of process improvements, including administrative workflow and coordination. Competent in using multiple systems for patient scheduling with successful history of facilitating patient flow through excellent organization and communication skills.
Overview
27
27
years of professional experience
Work History
Clinical Liaison
Roswell Park Cancer Institute
Buffalo, NY
05.2021 - Current
- Coordinated 5 Surgical Oncologists clinical and surgical schedules, along with 3 Medical Oncologists
- Trained Clinical Center Associates, providing direct supervision, ongoing development and continuing education to employees.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Kept current with literature and field advancements to advocate to and for patients.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Responded to and investigated complaints and concerns of patients.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Implemented a successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Clinical Center Associate
Roswell Park Cancer Institute
Buffalo, NY
08.2012 - 05.2021
- Provides excellent service and attention to customers in face-to-face encounters and phone conversations
- Provides thorough documentation of all patient calls, including incoming and outgoing
- Documents all provider and patient requests via secure health messaging to ensure appropriate documentation
- Manages patient portal inquiries on a daily and timely basis
- Manages user access, including activating and deactivating accounts, upholding strict security standards in all areas
- Manages multiple physician templates, including scheduling patient appointments and procedures
- Schedules multidisciplinary consults for outside providers, including cardiology, nephrology and pulmonology
- Manages all administrative needs of the Lymphoma/Myeloma/Sarcoma service
- Handles office supply inventory for entire service
- Communicates with all partners throughout the practice including physicians, advance practice providers, nursing staff, and hospital clinical associates
- Processes patient payments and proficient in copay manager
- Observes strict HIPAA guidelines at all times according to institute policy
- Delivers high-quality administrative and customer service to sustain patient satisfaction and work flows
- Schedules and follows up on patient appointments, including no-showed appointments
- Consistently workes closely with team members to deliver and develop solutions and meet all deadlines
- Improves operations by working with team members to find workable solutions
- Earns good attendance record and built reputation for being ready to work.
Restaurant Service Assistant Manager and Server
Marotto's Restaurant
Buffalo, NY
09.2010 - Current
- Interviews, hires and supervises front house staff
- Maintains operations in full compliance with alcohol service, OSHA standards and legal requirements
- Schedules fifteen employees by making weekly shift schedules
- Motivates all staff to be highly efficient and produce consistent quality
- Enforces and adheres to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements
- Selects, trains and carefully supervises staff to bring in well-qualified, hardworking and diligent employees
- Works with vendors to establish strong relationships and maintain proper inventory supplies.
Substitute Teacher
Amherst School District
Amherst, NY
10.2011
- Elementary, K-6
- Taught daily lessons utilizing differentiated and explicit instruction
- Incorporated digital technology into learning activities, including use of software applications as well as SMART boards, leading to subsequent implantation by regular teacher
- Collaborated with teachers to develop long-term learning plans for struggling students
- Designed new activities to enhance learning engagement for students
Student Teacher
Windermere Boulevard School
Amherst, NY
07.2011
- 4
- Coordinated and taught daily lessons utilizing differentiated and explicit instruction
- Implemented technology into daily lessons
- Co-created math practice tests that aligned to the New York State testing standards
- Synergized students to prepare for the fourth grade ELA and math assessments.
Student Teacher
Lorraine Elementary
Buffalo, NY
07.2011
- Provided differentiated, rigorous driven instruction
- Implemented differentiated cross-curriculum learning centers
- Designed and updated classroom website to collaborate with students and their families
- Performed as a translator for a student at a school meeting
- Attended professional development seminars on technology in the classroom.
Administrative Assistant
Dr. William H. Stephan
Buffalo, NY
06.2007 - 08.2012
- Scheduled and maintained physician and nurse practitioners daily patient schedules
- Monitored daily, weekly and monthly calendar obligations for one physician and one nurse practitioner
- Performed complex administrative management of sensitive and confidential information
- Set up and maintained physical and electronic filing systems
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
- Assisted with administrative tasks, including filing, answering phones and preparing daily faxes in alphabetical order
- Coordinated meetings for providers within the office
- Trained new employees in front end operations
Education
Bachelor of Arts - Elementary Education, Birth-Grade 6
Niagara University
08.2011
Regents Diploma - undefined
Kenmore West Senior High School
06.2007
Skills
- Cross-functional team support
- Proficient in SCI and Allscripts
- Proficient in Microsoft Office Programs including Excel, Word, Powerpoint and Publisher
- Proficient in Workday functionality
- Administrative support for multiple provides
- Productive schedule management
- Excellent customer service and professionalism
- Extensive knowledge base of front end operations including copay management
- Staff Collaboration
- Positive Reinforcement Strategies
- Operating Plans Development
- Policy and Program Development
Timeline
Clinical Liaison
Roswell Park Cancer Institute
05.2021 - Current
Clinical Center Associate
Roswell Park Cancer Institute
08.2012 - 05.2021
Substitute Teacher
Amherst School District
10.2011
Student Teacher
Windermere Boulevard School
07.2011
Student Teacher
Lorraine Elementary
07.2011
Restaurant Service Assistant Manager and Server
Marotto's Restaurant
09.2010 - Current
Administrative Assistant
Dr. William H. Stephan
06.2007 - 08.2012
Bachelor of Arts - Elementary Education, Birth-Grade 6
Niagara University
Regents Diploma - undefined
Kenmore West Senior High School
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